Office Team Leader

Ampa - Legal & Professional Services; Leicester; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Agile working arrangements

Career development opportunities

Job summary

A legal and professional services firm is seeking a Workplace Team Leader in Leicester. This role involves leading the Workplace Services team, overseeing operations across various locations, and ensuring high-quality service standards. The ideal candidate should have at least 5 years of experience in workplace management and excel in communication and operational leadership. The firm embraces agile working and offers a supportive environment for career growth.

Qualifications

• Minimum 5 years’ experience in Workplace/Facilities Management within professional services.
• Strong leadership skills with the ability to manage cross-location, multi-disciplinary teams.
• Proven understanding of statutory compliance, health & safety, and legal reporting requirements.

Responsibilities

• Lead and develop regional managers and on-site teams, ensuring service excellence.
• Oversee reception, post room, document services and meeting facilities.
• Manage supplier contracts and service levels for operational success.

Skills

Leadership skills

Operational management

Compliance knowledge

Communication skills

Budget management

Supplier management

MS Office 365 proficiency

Education

Experience in Workplace/Facilities Management

Tools

iManage

Uniflow

MS Office 365

Job description

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Ampa (legal / professional services firm) are looking for an exceptional Workplace Team Leader to join their expanding team in Leicester.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.

The team:

To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The Groups include; Finance, Operations, People, Marketing, IT, Risk and Executive Leadership team

What you will be doing:

We’re looking for a strong, accountable leader to head our Workplace Services team, overseeing front of house, building services, print/post, and reprographics across multiple locations. This role is pivotal in delivering high-quality, safe, and efficient work environments for our people, clients, and visitors.

Key Responsibilities:

• Lead and develop regional managers and on-site teams, ensuring service excellence and continuous improvement.
• Oversee reception, post room, document services, meeting facilities, and space planning.
• Manage supplier contracts and service levels to ensure value for money and operational success.
• Maintain health & safety compliance, emergency procedures, and business continuity planning.
• Control OPEX/CAPEX budgets, monthly monitoring, and quarterly forecasting.
• Drive sustainability, legal compliance, and support BCorp reporting initiatives.

What you will need:

You’re an experienced, people-focused leader with a strong operational mindset, proven compliance knowledge, and a passion for delivering exceptional workplace environments. Organised, strategic, and hands-on, you thrive in fast-paced settings and lead by example.

Key Skills & Experience:

• Minimum 5 years’ experience in Workplace/Facilities Management within professional services.
• Strong leadership skills with the ability to manage cross-location, multi-disciplinary teams.
• Proven understanding of statutory compliance, health & safety, and legal reporting requirements.
• Skilled in front of house operations, building services, and document service management.
• Excellent communicator with strong written and verbal skills.
• Experienced in managing suppliers, budgets (OPEX/CAPEX), and delivering cost-effective services.
• Proficient in MS Office 365 / Teams and familiar with document/case management systems.
• Proven ability to drive change, deliver projects, and implement continuous improvement initiatives.
• Knowledge of print/scan fleet management and paperlite initiatives.
• Experience in ESG-related topics and ISO standards (9001, 27001, BS10008).
• Knowledge of tools such as iManage, Uniflow, Paper River, and Fiery.
• Strong background in project delivery, business analysis, and process mapping.

Personal Qualities:

• Calm, articulate, and structured under pressure.
• Highly organised with excellent problem-solving and prioritisation skills.
• A collaborative team player who champions development and accountability.
• Thrives in agile, fast-moving environments and embraces change.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.

Additional information

Want to find more about our amazing benefits ?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

About Ampa Group

Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others.

Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.

Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.

At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.

If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Law Practice

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