Resident Liaison Manager

Fortus Recruitment; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A construction and fire protection specialist is seeking a Resident Liaison Manager to join their team. The role involves writing processes for the liaison team, managing complaints, and ensuring effective communication with tenants. Strong communication skills are essential as the role requires interaction with clients and tenants for project updates. This position offers a full-time contract with a focus on projects in London and surrounding areas.

Qualifications

• Experience working as a Senior Resident Liaison Officer or Resident Liaison Manager.
• Strong communication skills over the phone and face to face.
• Good IT skills and ability to work independently and as part of a team.

Responsibilities

• Writing and building processes for a resident liaison team.
• Ensuring correct resident liaison structure for cladding remediation schemes.
• Managing complaints effectively and keeping tenants updated.

Skills

Strong communication skills

Good IT skills

Ability to work within a team

Ability to work independently

Job description

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Director | Fortus Recruitment Group | Property Services & Construction Recruitment |

Fire Protection & Planned Maintenance- Projects within London & Home Counties

Our client, a construction & fire protection specialist, are currently looking for an experienced Resident Liaison Manager to join their growing team.

They are based in East London but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be passive fire works for housing associations and local authorities.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and competent Liaison team

Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes

• Work hand in hand with director to build resident liaison function
• Manage RLOS and build Resident Liaison Team
• To be the point of contact when the client or tenant requires job updates.
• Own all complaints and ensure that these are dealt with in a prompt and effective manner
• For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
• Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
• Support the help-desk with emails that come in from sub-contractors and client on a daily basis
• Visit tenants when required.
• Carry out condition and customer satisfaction surveys
• Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Strategy/Planning, and Writing/Editing

• Industries

  Repair and Maintenance, Fire Protection, and Construction

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