Customer Due Diligence Manager (Compliance)

Experis - ManpowerGroup; Brighton; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Experis - ManpowerGroup is seeking an experienced Compliance/AML professional for a hybrid role based in Sussex. The position focuses on 3PPP Due Diligence Operations with responsibilities across partner due diligence, risk assessment and stakeholder coordination.

You will work with Compliance and Financial Crime SMEs, ensure timely documentation, and deliver high-quality investigations within deadlines in a regulated financial services environment.

Qualifications

• Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments.
• Strong understanding of critical due diligence methodologies and applicable regulatory frameworks (FATF, JMLSG).
• Excellent organisational, communication and interpersonal skills.
• Proficient in client due diligence procedures, sanctions screening and monitoring.

Responsibilities

• Facilitating the due diligence process for prospective partners liaising with business development teams.
• Executing regular due diligence refreshes for existing partners based on risk levels.

Skills

Customer Due Diligence

Regulatory compliance

Analytical thinking

Strong communication

Risk assessment

Presentation skills

PowerPoint

Self-driven

Time management

Education

University Degree or equivalent

Tools

LexisNexis Bankers Almanac

Dow Jones

Job description

My client a large global financial services brand is looking for an experienced Compliance/AML professional with a strong background in Due Diligence. The role is hybrid (3 days onsite) and based in Sussex. The role is Inside IR35

PBS Manager - Third Party Payment Partner (3PPP) Due Diligence Operations

The role of Manager, 3PPP Due Diligence Operations based in the South East will be responsible for ensuring that both prospective and existing partners are subject to the required level of due diligence. The principal responsibilities of this position include:

• Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks.
• Executing accurate and regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.
• Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed.
• Coordinating with subject matter experts such as Compliance and Financial Crime subject matter experts to ensure timely input from all relevant stakeholders.
• Proactively engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.
• Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non- adherence. Ensure internal communications to Partner Managers are always clear.

Minimum Qualifications:

• Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments
• Strong understanding of critical due diligence methodologies, industry guidelines (FATF, JMLSG) and applicable regulatory frameworks
• Strong organisational, communication, and interpersonal skills
• Proficient in client due diligence procedures, sanctions screening and monitoring.
• Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks.
• Must be results oriented, and self-driven, able to operate in a fast-paced environment within the GMNS business
• Proficient analytical and problem-solving skills, with an ability to analyse information, identify risk triggers, and evaluate risk pillars effectively
• Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form.
• Proactive, can-do attitude and the ability to work independently with minimal supervision and to strict deadlines.

Preferred Qualifications:

• University Degree or equivalent
• Familiarity with tools like LexisNexis Bankers Almanac and Dow Jones
• CAMS, ICA or equivalent certifications

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