Customer Development Manager - Norfolk

Carlsberg Group; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Development Manager, where you will play a crucial role in developing strategic plans to enhance market positioning. This role offers the chance to build strong relationships with customers and drive business growth through effective account management. With a focus on performance and results, you will contribute to the success of a newly formed business that combines rich histories and iconic brands. This is an exciting opportunity to work in a fast-paced environment, delivering exceptional service and making a significant impact in the industry.

Benefits

Car Allowance

Product Allowance

Bonus Scheme

24/7 GP Services

Company Pension Contribution

Generous Holiday

Life Assurance

High Street Discounts

Qualifications

• Experience in developing customer plans that deliver results.
• Ability to build mutually beneficial account plans.

Responsibilities

• Develop and execute customer plans to optimize volume and profit.
• Build relationships with customers and stakeholders.

Skills

Relationship Building

Financial Concepts Understanding

Account Planning

Performance Focus

Collaboration

Job description

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Posting Date: 10 May 2025

Location:

Field Based, GB

Entity / company: Carlsberg Marston’s Brewing Company

Job Title: Customer Development Manager

Location: Field Based – Norfolk

Full Time – Permanent

Competitive Salary with extensive benefits: car allowance, product allowance, bonus scheme, access to 24/7 GP services, company pension contribution, generous holiday (inc bank holidays), life assurance & access to a range of high street discounts.

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

We are now recruiting for aCustomer Development Managerto join us, developing, and implementing strategic plans to grow Carlsberg Britvic’s positioning within the given geography. Reporting to theRegional Controller, the role will:

Key Accountabilities:

• Develop and execute customer plans in region to optimise total Volume, NR and GP and GP / HL.
• To meet agreed business objectives in new and existing accounts, through maximizing profit and distribution to increase throughputs of our products
• Build and develop relationships with customers, wholesalers and stakeholders, ensuring that we build a mutually beneficial business plan for us and our customers.
• To achieve targets for both profit and sales growth over an agreed budgeted time frame and in line with your region objectives.
• Develop & deliver robust account plans for the next 1-3 years that drive business growth and share (including strategy and tactics and bottom-up promotional program by customer).
• Establish and execute pricing strategy in accounts as necessary
• Grow share range and distribution in region through specific targets
• Conduct full evaluation of investment and promotional activity in line with Value Management principles and tools
• Manage & optimise debt risk and cash flow & track customers through My District
• Use of FIT to help generate a plan that will deliver annual objectives
• Ensuring Operation Standards are exceeded and driving Health & Saefty & the DEI agenda in everything we do
• Utilising team resource to drive optimum results for CMBC within the area

Experience and Key Attributes required:

• Experience of developing relationships across functions to enable customer plans that deliver results
• Good understanding of financial concepts and value management across relevant channels
• Ability to build mutually beneficial account plans translating these into actions and tactics
• Understanding of all significant processes from planning through to invoice receipt
• Excitement around growing brands and channels, providing high service levels to customers
• High levels of accountability for plans, action, delivery and outcome
• Performance and results focused – able to deliver against challenging targets and timescales with a passion for driving initiatives to completion
• High levels of Integrity and Initiative – with an agile and entrepreneurial spirit to respond to changes in the market or internally
• Ability to thrive in a dynamic and fast paced environment, adaptable to change
• Collaborative mindset with the ability to work effectively within cross functional teams
• Resilience and positive attitude to maintain focus and motivation

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

Interested in finding out more? Apply today and a member of the recruitment team will be in touch!

Application Process:

We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.

CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.