Customer Development Manager - eComm

Colgate; Woking; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Colgate-Palmolive’s Hill's Pet Nutrition division seeks a Customer Development Manager - eComm in the Surrey/Woking area to grow online partnerships and optimize digital shelf performance. You will work with retailers and omnichannel partners to drive sales, launches, and campaigns while leveraging data-driven insights.

The role emphasizes collaboration with the eCommerce Lead, cross-functional teams, and continuous learning in a hybrid UK environment.

Qualifications

• At least 3 years of proven commercial experience in account management with retailers, ideally with some exposure to eCommerce.
• Knowledge of eCommerce channels and digital marketing strategies for business growth.
• Proficient in digital shelf analysis tools and using data to build business cases.
• Fluency with Google tools and experience creating dashboards.

Responsibilities

• Drive commercial success by meeting sales targets and ensuring high customer satisfaction with online and omnichannel partners.
• Plan and execute dynamic promotional campaigns, new item setups, and product launches across major eCommerce accounts.
• Gather market and customer insights and present data-driven strategies to inform decisions.
• Maintain accurate sales forecasts and coordinate with Supply Chain and Marketing for smooth operations.
• Support meetings, materials, and follow-ups to strengthen partnerships.
• Contribute to the digital shelf agenda and optimize product pages for visibility and conversions.

Skills

Account management

eCommerce know-how

Analytical mindset

Digital dashboard creation

Collaboration

Organizational skills

Job description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: Customer Development Manager - eComm

Travel Required?: Travel - up to 10% of time

Posting Start Date: 09/11/2026

Hybrid

No Relocation Assistance Offered

Job Number#177246 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking

Reporting to: eCommerce Lead

Job purpose

In this pivotal role, you'll be a vital part of our eCommerce journey to be "digital first." You'll manage and grow relationships with a portfolio of key online and omnichannel retailers, helping us gain market share, optimize support for our beloved brands, and implement powerful Joint Value Creation Plans. This is an ideal stepping stone for someone passionate about eCommerce and ready to take on new challenges!

What You'll Do:

Drive Commercial Success: Work closely with the Senior eCommerce Customer Development Manager to meet sales targets and ensure high customer satisfaction with our key online and omnichannel partners.

Execute & Optimize: Support the planning and execution of dynamic promotional campaigns, seamless new item setups, and impactful product launches across our major eCommerce accounts.

Analyze & Strategize: Gather and analyze crucial customer and market insights, preparing compelling presentations and reports that inform our strategies and decisions. Keep abreast of ecommerce industry trends and new developments and share these with the wider team.

Forecasting & Inventory: Maintain accurate sales forecasts and ensure timely inventory updates, collaborating closely with our Supply Chain and Marketing teams to keep operations smooth.

Relationship Building: Assist in coordinating customer meetings, preparing essential materials, and diligently following up on agreed actions to strengthen partnerships.

Digital Shelf Excellence: Support the creation and ongoing monitoring of our digital content, ensuring product pages are meticulously optimized for maximum visibility and conversion. Drive the digital shelf agenda internally across the UK sales team with the support of the eCommerce lead.

Learn & Grow: Actively participate in cross-functional project teams, gaining invaluable experience and learning from experienced mentors and colleagues in a rapidly evolving environment.

What You'll Bring:

Account Management Experience: At least 3 years of proven commercial experience in account management with retailers, ideally with some exposure to eCommerce.

eCommerce Savvy: Some knowledge and/or experience in eCommerce, with a good understanding of digital marketing channels and how to leverage them for business growth.

Analytical Prowess: Proficient in digital shelf analysis tools and adept at leveraging data to build compelling business cases.

Tech Proficiency: Fully proficient in all Google tools, with demonstrable experience in dashboard building.

Collaborative Spirit: You're service-oriented, enjoy building strong relationships, and thrive on fostering innovation with colleagues in marketing and commercial campaigns.

Organizational Skills: Well-organized, structured, and possess a proven ability to execute plans brilliantly with customers.

Our Commitment to Inclusion

Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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