Customer Development Manager - eComm

Colgate-Palmolive; Woking; Hybrid; GBP 53,000 - 59,000; Full time

Job summary

Colgate-Palmolive in the United Kingdom is seeking an eCommerce professional to manage and grow a portfolio of online and omnichannel retailers. You will drive digital shelf excellence, coordinate with marketing and supply chain, and help implement Joint Value Creation plans.

The role offers a hybrid work setup in the UK, with opportunities to work closely with the eCommerce Lead and cross-functional teams to optimize campaigns, product launches, and retailer partnerships.

Qualifications

• At least 3 years of proven commercial experience in account management with retailers.
• Experience or knowledge of eCommerce and digital marketing channels.
• Proficient in digital shelf analysis and using data to build business cases.
• Fully proficient in Google tools with dashboard-building experience.
• Service-oriented and strong relationship-building skills with colleagues.
• Well-organised with the ability to execute plans with customers.

Responsibilities

• Drive commercial success by meeting sales targets and ensuring high customer satisfaction with online partners.
• Support planning and execution of promotions, item setups, and product launches across major eCommerce accounts.
• Gather and analyse customer and market insights; prepare presentations and reports for strategy decisions.
• Forecast sales and maintain inventory updates; coordinate with Supply Chain and Marketing.
• Coordinate customer meetings and follow up on agreed actions to strengthen partnerships.
• Support creation and monitoring of digital content; optimize product pages for visibility and conversion.

Skills

Account management

eCommerce

Analytics

Google tools

Collaboration

Organization

Tools

Dashboard tools

Job description

No Relocation Assistance Offered

Job Number #177246 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Location: Woking

Reporting to: eCommerce Lead

Salary Range : 53100 £ - 59000 £

Job purpose

In this pivotal role, you'll be a vital part of our eCommerce journey to be "digital first." You'll manage and grow relationships with a portfolio of key online and omnichannel retailers, helping us gain market share, optimize support for our beloved brands, and implement powerful Joint Value Creation Plans. This is an ideal stepping stone for someone passionate about eCommerce and ready to take on new challenges!

What You'll Do:

• Drive Commercial Success: Work closely with the Senior eCommerce Customer Development Manager to meet sales targets and ensure high customer satisfaction with our key online and omnichannel partners.

• Execute & Optimize: Support the planning and execution of dynamic promotional campaigns, seamless new item setups, and impactful product launches across our major eCommerce accounts.

• Analyze & Strategize: Gather and analyse crucial customer and market insights, preparing compelling presentations and reports that inform our strategies and decisions. Keep abreast of ecommerce industry trends and new developments and share these with the wider team.

• Forecasting & Inventory: Maintain accurate sales forecasts and ensure timely inventory updates, collaborating closely with our Supply Chain and Marketing teams to keep operations smooth.

• Relationship Building: Assist in coordinating customer meetings, preparing essential materials, and diligently following up on agreed actions to strengthen partnerships.

• Digital Shelf Excellence: Support the creation and ongoing monitoring of our digital content, ensuring product pages are meticulously optimized for maximum visibility and conversion. Drive the digital shelf agenda internally across the UK sales team with the support of the eCommerce lead.

• Learn & Grow: Actively participate in cross-functional project teams, gaining invaluable experience and learning from experienced mentors and colleagues in a rapidly evolving environment.

What You'll Bring:

• Account Management Experience: At least 3 years of proven commercial experience in account management with retailers, ideally with some exposure to eCommerce.

• eCommerce Savvy: Some knowledge and/or experience in eCommerce, with a good understanding of digital marketing channels and how to leverage them for business growth.

• Analytical Prowess: Proficient in digital shelf analysis tools and adept at leveraging data to build compelling business cases.

• Tech Proficiency: Fully proficient in all Google tools, with demonstrable experience in dashboard building.

• Collaborative Spirit: You're service-oriented, enjoy building strong relationships, and thrive on fostering innovation with colleagues in marketing and commercial campaigns.

• Organizational Skills: Well-organized, structured, and possess a proven ability to execute plans brilliantly with customers.

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

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