Customer Development Manager

Colgate; Woking; Presencial; GBP 71.000 - 79.000; Jornada completa

Descripción de la vacante

Colgate-Palmolive in the United Kingdom is seeking a Customer Development Manager based in Woking, Surrey. You will serve as the strategic commercial lead, driving net sales and profit growth across key retail accounts, negotiating Joint Business Plans, and using data-driven insights to strengthen category performance.

Reporting to the Customer Development Director, you will lead high-impact relationships, align cross-functional teams, and develop long-term retailer strategies that enhance brand

Formación

• Minimum 5 years of commercial management experience in CPG/FMCG.
• Proven track record of direct account leadership with full P&L responsibility.
• Experience negotiating multi-year Joint Business Plans (JBPs).
• Demonstrated use of 5P/7P framework to drive category growth.

Responsabilidades

• Deliver net sales, margin and profit targets with end-to-end P&L ownership.
• Lead development, negotiation and activation of multi-year JBPs.
• Formulate and execute retail account strategies for sustained growth.
• Leverage shopper insights and category trends to strengthen relationships and portfolio position.
• Collaborate cross-functionally to execute demand generation plans.

Conocimientos

Commercial management experience

Direct account leadership

JBP negotiation

5P/7P framework

Educación

Bachelor's degree in Business/Marketing/Finance

Descripción del empleo

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Posting Start Date: 28/10/2026

On-site

Job Number#177069 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Job Title

Customer Development Manager

Report to

Customer Development Director

Location

Woking, Surrey

Salary range

70650 - 78500 £

Role Summary

As a Customer Development Manager reporting to the Customer Development Director, you will serve as the strategic commercial lead driving net sales and profit growth across key retail accounts. In this role, you will lead high-impact customer relationships, negotiate dynamic Joint Business Plans, and leverage data-driven insights to maximize Category & CP performance. You will be the primary architect of sustainable, long-term retailer strategies that elevate brand equity and deliver commercial growth.

Responsibilities

• Financial & Growth Stewardship: Deliver budgeted net sales, margin, and profit targets by taking end-to-end ownership of full P&L, customer forecasting, investment allocation, and 5P planning execution.
• Joint Business Planning: Lead the development, negotiation, and activation of multi-year Joint Business Plans (JBPs) that align customer priorities with commercial growth targets.
• Strategic Account Leadership: Formulate and execute forward-looking retail account strategies, proactively identifying growth opportunities and navigating commercial challenges to ensure sustained growth.
• Shopper & Retailer Alignment: Leverage shopper insights, category trends, and competitive analysis to cultivate deep customer relationships and position our portfolio as the category benchmark.
• Cross-Functional Collaboration: Partner with Shopper Development, Category Management, Commercial Strategy, and Brand Marketing teams to execute integrated demand generation plans and deliver optimal commercial outcomes.

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field.
• Minimum 5 years of commercial management experience within Consumer Packaged Goods (CPG) / Fast-Moving Consumer Goods (FMCG).
• Proven track record of direct account leadership, including full P&L responsibility and multi-year Joint Business Planning (JBP) negotiation.
• Demonstrated expertise using the 5P/7P framework to drive category growth and market share expansion.

Preferred Qualifications

• Experience managing top-tier national UK or Ireland retail accounts.
• Strong commercial acumen with demonstrated capability in leveraging advanced analytical tools and commercial data platforms for decision-making.
• Alignment with core principles of Caring, Inclusion, and Courage, with a history of driving cross-functional collaboration and managing senior stakeholder relationships.

Customer Development Director

Cross functional and International role opportunities

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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