UX Lead EMEA (Pet Parent & Professional)

Colgate-Palmolive Company; Woking; On-site; GBP 71,000 - 79,000; Full time

Job summary

Colgate-Palmolive Company is seeking an EMEA UX Lead to manage the Hill's digital ecosystem, strategy, and performance for pet parents and Veterinary Health Care Teams. You will supervise a four-person team and collaborate with Global and local markets to ensure platforms meet business needs.

Based in Woking, you report to the Sr Director IBE & Digital at the Hill's Regional Omni Acceleration Centre, driving optimization, governance, and the rollout of Vet Ecosystem Tools and ecommerce

Qualifications

• 8+ years in ecommerce/digital marketing or product with business-IT overlap.
• Bachelor or Master in a creative discipline or CS or equivalent.
• Project management across multiple stakeholders and timelines.
• Excellent Excel skills (e.g., pivot tables).

Responsibilities

• Oversee Hill's EMEA web ecosystem to maximize engagement and conversion.
• Establish KPIs and enable robust analytics dashboards for local markets.
• Deliver technical governance and collaborate with IT to ensure UX excellence.
• Roll out Vet Ecosystem Tools and ecommerce initiatives across EMEA with country leadership and IT.
• Engage regularly with regional leadership to align ecosystem strategy.

Skills

Cross-functional leadership

Digital strategy

Analytics

Project management

Excel (pivot tables)

User feedback tools

Web analytics platforms

Education

Bachelor's or Master's degree in a creative discipline/CS

Tools

Qualtrics

Full Story

Glassbox

Google Analytics

Google Optimize

Job description

No Relocation Assistance Offered

Job Number #176843 - Surrey, England, United Kingdom

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Salary range pa: £70650- £78500

The Hill's pet parent and veterinary-facing ecosystems are rapidly evolving in our digital world. As the leading digital and eCommerce division at Colgate-Palmolive, we are seeking an EMEA UX Lead to manage the strategy, performance, and continued development of best-in-class websites and digital tools for pet parents and Veterinary Health Care Teams (VHCT).

In this role, you will supervise a team of four-including a Website Specialist, a Digital Product Manager, and a Digital Analyst-to oversee our owned digital platforms and tools. You will gather business requirements, prioritize improvements, coordinate development with Global teams, and ensure our digital presence continues to grow and engage our core audiences.You will be the voice of EMEA as we ensure our global tools are EMEA fit for purpose .

The role will report to the Sr Director IBE & Digital at the Hill's Regional Omni Acceleration Centre (OAC) and is based in Woking.

Responsibilities

• Managing Hill's EMEA web ecosystem to maximize user engagement and conversion rates in line with the global Hill's strategy
  • Representing EMEA digital priorities globally while steering web strategy, search, personalization, and tool deployment
  • Driving technical integrations and empowering local teams with third-party digital solutions
  • Overseeing regional marketing alignment and web content localisation across markets
  • Partnering closely with the Global teams to ensure plans in line with global strategy
• Monitoring performance metrics to continuously optimise engagement and conversion funnels
  • Establishing KPIs and partnering with Global teams to implement robust analytics tagging frameworks
  • Enabling local markets to evaluate performance through self-service analytics dashboards
• Delivering technical governance and collaborating with the IT to ensure best-in-class UX
• Directing the deployment, strategic evolution, and KPI performance tracking of Hill's professional digital tools across EMEA markets
  • Spearhead the rollout of Vet Ecosystem Tools and eCommerce initiatives across EMEA in partnership with country leadership, IT, Global Product teams, and external partner
  • Serve as the primary liaison between global IT and market leaders; facilitate bimonthly steering committee meetings to maintain alignment with brand standards and legal requirements
  • Engage regularly with regional Commercial, GIT, and executive leadership to align on the ecosystem strategy and champion scalable digital solutions

This is not an exhaustive list of duties or functions.

Team Leadership & Talent Development

• Mentor, manage, and drive professional development and performance management for direct reports

Education/Requirements

• 8+ years experience in an eCommerce/digital marketing/ product environment on the edge of business and IT (e.g., in role of Business Analyst, Product Owner, UX)
• Bachelor or Master degree in a creative discipline, e.g., mathematics, statistics, economics, or CS (or equivalent experience)
• Project management and ability to meet project timelines working across multiple stakeholders
• Excellent Excel skills (e.g., pivot tables)
• Knowledge of digital strategies and trends
• Experience with User Feedback Tools and Web/Online Analytics Platforms (ie: Qualtrics, Full Story, Glassbox, Google Analytics, Google Optimize)
• Ability to lead cross-functional teams and manage simultaneous projects and needs
• Strong initiative and results oriented

Other skills

• Ability to manage ambiguity and thrive
• Leader and Team player with excellent interpersonal skills, particularly with diverse cultures, 2+ years of experience managing a team
• Strong Analytical Acumen and Project Management skills
• Planning/Priority Setting
• Effective Execution

Our Commitment to Inclusion

Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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