Customer Development Manager

JR United Kingdom; Cheltenham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A dynamic company seeks a Customer Development Manager to nurture profitable wholesale relationships and drive growth. The ideal candidate will have extensive retail experience and be adept at strategic planning and stakeholder management, contributing to the brand's success in a competitive market.

Qualifications

• Experience in driving profitable growth within the UK wholesale/retail market.
• Skill in analyzing performance data and financial reporting.
• Previous experience in beauty retail, especially in John Lewis or key department stores.

Responsibilities

• Develop strategic account plans to maximize sales.
• Liaise with wholesale customers, sales support, and marketing.
• Create bespoke POS and advertising content.

Skills

Commercial acumen

Communication

Analytical skills

Planning and organization

Job description

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Client:

Neal's Yard Remedies

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Creating the WOW at point of sale

We are looking to recruit a Customer Development Manager, who will be key in maintaining profitable relationships with our core customers in a growth Wholesale channel.

You’ll be a highly experienced, energetic and creative Account Manager, looking for autonomy, responsibility and the ability to shape our growing business. In return we will provide significant support and training to set you up for success.

You will be adept at delivering growth and development within a group of accounts. You will be the direct liaison with wholesale customers, sales support and dispatch teams as well as marketing and NPD departments.

As a retail expert, you will develop strategic account plans to maximise sales, improve the way in which the business services the wholesale accounts, whilst proactively seeking new sales opportunities throughout the UK.

You will be responsible for maximising the profitable growth of one of our most dynamic and exciting channels, leading the development of strategic annual business plans.

With an eye for detail, you will have awareness of our customer inspired journey, with key insights into the best practices within our space.

Thinking outside the box, you will help create bespoke POS and advertising content, with our Creative Studio and Marketing Team, utilising our unique story and values.

As an effective influencer, you will have the confidence to manage multiple stakeholder relationships, working collaboratively towards differentiating Neal’s Yard Remedies exciting offering from its competitors.

What you’ll have:

• Demonstrable experience in driving profitable growth within the UK wholesale/retail market.
• Experience in analysing performance data and weekly financial reporting.
• Highly commercial and financially astute.
• Excellent communication skills are essential.
• Previous experience within beauty in John Lewis / key department stores is desirable.
• Excellent planning and organisational skills.