Customer Development - Fundraising Solutions

Blackbaud; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Customer Development professional to join their remote enterprise sales team. This role focuses on building strong relationships with key nonprofits across the UK and EMEA, addressing their fundraising and technology challenges. You will collaborate with internal teams to develop comprehensive strategies and represent the company at sector events. The ideal candidate has extensive experience in solution-based sales and a genuine passion for the nonprofit sector. Join a forward-thinking organization that values diversity and supports career growth in a flexible work environment.

Benefits

Flexible work culture

Career development opportunities

Remote work options

Occasional travel opportunities

Qualifications

• 5+ years in complex solution-based sales with nonprofits.
• Experience in managing complex projects and consultative sales.

Responsibilities

• Build relationships with decision-makers at nonprofits.
• Collaborate with internal teams to develop go-live strategies.

Skills

Solution-based sales

Consultative sales approach

Relationship management

Communication skills

Project management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

Job description

Customer Development - Fundraising Solutions page is loaded

Customer Development - Fundraising Solutions

Apply locations: Remote - United Kingdom | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R0012486

About the role

We’re recruiting for a Senior Customer Development role, primarily remote, as part of our enterprise sales team. This team at Blackbaud collaborates with prominent organizations in the social impact sector, including charities, educational institutions, foundations, and other fundraising and grant-making nonprofits across Europe.

Supported by our Solutions Consulting and Professional Services teams, you will assist social good organizations in increasing efficiencies and performance through the adoption of Blackbaud’s SaaS solutions and services. Your efforts will help streamline operations, boost fundraising, distribute grant funding, and support mission delivery. The role may also involve working with and influencing the CRM and digital marketing technology partners of these organizations, such as Salesforce and Microsoft Dynamics integrators.

At Blackbaud, our sales approach is consultative, solution-focused, and team-oriented. We value diverse backgrounds, including those from SaaS, Corporate Partnerships, or social good organizations, and we welcome applicants seeking career growth in the private sector.

What you'll be doing

• Build and maintain strong relationships with senior decision-makers at key nonprofits across the UK & EMEA to understand their fundraising and technology challenges, pains, and opportunities.
• Articulate effective solutions to address these challenges, delivering positive outcomes for clients.
• Collaborate with internal teams such as Services, Customer Success, and Products to develop comprehensive go-live strategies.
• Support partnerships within Blackbaud, including with our Corporate Impact and JustGiving Account Management teams, to create tailored joint solutions.
• Represent Blackbaud at sector events and with influencing groups and associations.
• Manage and report on opportunities and engagements within your territory.
• Contribute ideas and expertise to drive innovation in Blackbaud’s solutions and market strategies.

What we need from you

• At least 5 years of experience in complex, solution-based sales, preferably engaging multiple decision-makers.
• Alternatively, transferable nonprofit or fundraising experience demonstrating the ability to manage complex projects with a consultative sales approach, identifying and diagnosing organizational pains.
• Proven success in developing engagement and sales strategies, managing a portfolio of current and prospective clients.
• Strong focus on acquiring new business while nurturing existing relationships.
• Excellent communication skills for delivering compelling, value-focused presentations and influencing senior decision-makers.
• Experience working with charities is advantageous. A genuine passion for the nonprofit and social good sector is essential.
• Ability to work remotely in a professional environment suitable for calls and video meetings.

We are a remote-first company with a busy London office for UK employees. Occasional travel within the UK and Europe may be required, including monthly meetings in London.

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Blackbaud embraces a flexible, digital-first, remote or hybrid work culture. We support hiring from your current location and career development across all roles.

Blackbaud is an equal opportunity employer committed to an inclusive environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or other protected categories.

About Us

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software provider for social good, serving nonprofits, foundations, educational and healthcare institutions, and individual change agents. We enable organizations to increase impact through software, services, expertise, and data intelligence.

Our solutions are tailored to specific verticals, including fundraising, CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Headquartered in Charleston, South Carolina, with operations in the US, Australia, Canada, and the UK, we have served the industry for over 30 years.