Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer for its Customer Support Function. The role includes resolving customer technical issues, sharing knowledge, and developing skills through training. Candidates should possess strong problem-solving skills, experience in technical support, and knowledge of Office 365 technology.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Strong knowledge of Office 365 technology and its core applications.
• Preferred skills include networking knowledge and communication protocols.

Responsibilities

• Ownership of investigation and resolution of customer technical issues.
• Collaboration with teams utilizing troubleshooting tools and practices.
• Identification of potential product defects and escalation for improvements.

Skills

Problem-Solving

Technical Support

Communication

Interpersonal Skills

Troubleshooting

Office 365 Knowledge

Education

Bachelor's Degree in Computer Science

Relevant Microsoft Technology Certifications

Job description

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Client:

Experis UK

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
• Participation in communities with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness to resolve customer issues.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency in Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with various platforms including Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Preferred skills include networking knowledge, communication protocols (FTP, HTTP), object-oriented programming, technical literacy, and hands-on experience.
• Ability to work independently and as part of a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or related IT fields is preferred.