Customer Delivery Hub, Porter Technician

John Lewis Partnership; Wembley; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Job summary

John Lewis Partnership is hiring a Customer Delivery Hub Porter Technician in London. You will work as part of a 2-person delivery crew to deliver high quality customer service while assembling and installing products in customers' homes, such as TV wall mounts and integrated appliances.

The role involves heavy lifting, flexible hours across seven days, and premiums for evening (£2.75) and night (£3.75) shifts. DBS checks may be required and flexible working options are available.

Qualifications

• Previous Customer Service Experience
• Great verbal communication skills both over the phone and in person

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Maintaining a safe working environment by adhering to safety regulations in our customers' homes.
• Demonstrating respect for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Keeping up to date with new products and technologies to help you perform your role at your best.

Skills

Customer service

Verbal communication

Tools

TV wall mount installation

Electrical installations

White goods installation

Flat-pack assembly

Job description

ABOUT THE ROLE

Due to working time regulations, applicants must be 18 years or over to apply.

As our Customer Delivery Hub Porter Technician, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions.

This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as TV wall mounts, integrated appliances and lighting installations in our customers' homes. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment by adhering to safety regulations in our customers' homes.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you’ll need:

• Previous Customer Service Experience
• Great verbal communication skills both over the phone and in person.

Desirable skills/experience you can bring:

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall Mount.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Closing Date

October 23, 2026

Pay

£16.28 Hourly

Contract Type

Permanent

Hours of Work

Varied hours of full time work (41 Hours) across seven days to include early starts, late finishes, evenings and Saturdays between the hours of 06:00 - 21:30

Job Level

Partnership Level 10

Where You’ll Be Working

Origin Park Customer Delivery Hub (John Lewis & Partners), Unit 4, Origin Park, NW10, London, NW10 7FW

ABOUT THE PARTNERSHIP

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.