7.5T Customer Delivery Driver Technician

John Lewis plc; West of England; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Evening Premium

Night Premium

Job summary

John Lewis Partnership is seeking a Technician Specialist to install家具 and appliances at customers' homes as part of a 2-person crew. You will coach fellow drivers, load deliveries with the warehouse team, and ensure safe, respectful service of customers' homes.

The role includes evening and night premium pay and requires an 18+ age, heavy-lifting capability, and installation experience to uphold the John Lewis standard of service.

Qualifications

• Previous installation experience required.
• Ability to perform heavy lifting and install products at customers' homes.
• Manual C1 UK driving licence (max 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card.
• Tachograph Card and safe driving record.

Responsibilities

• Install products at customer homes as part of a 2-person delivery crew.
• Coach, develop and assess delivery colleagues and share knowledge.
• Help load deliveries with the warehouse team.
• Demonstrate respect for customers' homes and handle issues professionally.
• Explain how installed products work and ensure customer satisfaction.
• Keep up to date with new products and safety practices.

Skills

Delivery experience

Customer service

Verbal communication

Tech-savvy

Team coaching

Education

C1 driving licence

DCPC certification

Tachograph Card

Tools

Tachograph Card

7.5-tonne vehicle operation

Job description

ABOUT THE ROLE As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and installing the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew driving a 7.5-tonne vehicle. You'll also share your specialised knowledge to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.25 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need:

Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.

Other required skills and experience include:

• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Drivers Qualification Card by the first day in the role and Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring:

• Experience in-home delivery and installation of electrical and furniture products.
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall mounts.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances.
• Assembly of a flat pack.

Closing Date: October 13, 2026 Pay: £32,500.00- £44,500.00 Annual Contract Type: Permanent Hours of Work: Full time work (41 hours) across four days, on a five week rota, to include early starts, late finishes, evenings and weekends between the hours of 06:00- 17:00. Job Level: Partnership Level 9

Where You'll Be Working:

Avonmouth Customer Delivery Hub (John Lewis & Partners), Packgate Road, Avonmouth, Gloucestershire, BS11 0FD

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co‑owners, and that’s why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee‑owned business, but we also share in its rewards and successes. It’s this ownership model that makes the Partnership a very unique place to work.