Customer Delivery Hub, Porter Technician

JOHN LEWIS; Wembley; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

John Lewis is hiring a Customer Delivery Hub Porter Technician in the UK. You will work in a 2-person delivery crew, supporting the Driver, delivering high-quality service, and installing products in customers' homes such as TV wall mounts and lighting installations.

This is a non-driver role with heavy lifting; you will load deliveries, protect customers' homes, and explain product usage. Flexible across 41 hours per week, including weekends.

Formación

• Previous customer service experience.
• Great verbal communication skills over phone and in person.

Responsabilidades

• Ambassador for the John Lewis brand with customer service as priority.
• Assist with loading deliveries with warehouse team.
• Demonstrate respect for customers' homes and handle issues to find best solutions.
• Install products efficiently and demonstrate usage to customers.
• Keep up to date with new products and technologies.

Conocimientos

Customer Service Experience

Verbal communication

Descripción del empleo

About the role

Due to working time regulations, applicants must be 18 years or over to apply.

As our Customer Delivery Hub Porter Technician, you will work as part of a 2-person delivery crew with your Customer Delivery Hub Driver to promote the Partnership brand through professional and courteous interactions.

This is a non-driver role where you will deliver high-quality customer service whilst assembling and installing products such as TV wall mounts, integrated appliances and lighting installations in our customers' homes.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the day's deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment by adhering to safety regulations in our customers' homes

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• Previous Customer Service Experience
• Great verbal communication skills both over the phone and in person.

Desirable skills/experience you can bring

• Experience in-home delivery and installation of electrical and furniture products
• Installation and disconnection of white goods.
• Experience with electrical installations (including integrated appliances) and TV Wall Mount.
• Able to evidence the skills, knowledge and ability to complete the replacement of domestic light liftings, accessories and cooking appliances
• Assembly of a flat pack.

Varied hours of full time work (41 Hours) across seven days to include early starts, late finishes, evenings and Saturdays between the hours of 06:00 - 21:30

The partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.