Customer Delivery Hub, Driver Installer

John Lewis Partnership; Bristol; On-site; GBP 27,000 - 33,000; Full time

Job summary

A major UK retailer is seeking an Installation Specialist to deliver and install products in customers' homes. You'll drive a 7.5-tonne vehicle and ensure great customer service. Essential skills include previous installation experience, a valid driving license, and good communication skills. This full-time role offers a salary of up to £32,149 based on experience.

Qualifications

• Previous experience of installation is required; we’ll assist with our installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Responsibilities

• Being an ambassador for the brand with great customer service.
• Load up the lorry with the day’s deliveries working alongside the warehouse team.
• Show great respect for the customer's home and handle unexpected situations.
• Install products efficiently and demonstrate how they work once installed.
• Keep up to date with new products and technologies.
• Maintain a safe working environment.

Skills

Previous installation experience

Manual C1 UK driving license

DCPC or Driver Qualification Card

Tachograph Card

Experience driving a 7.5-tonne vehicle

Customer-facing experience

Verbal communication skills

Understanding of technology

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle.

Due to its nature, you need to be 18 years or older to work in this role.

Salary up to £32,149 depending on experience.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.
• Load up your lorry with the day’s deliveries working alongside the warehouse team.
• Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to ensure you perform your role at your best.
• Maintaining a safe working environment.
• Note: this role involves heavy lifting and you will deliver large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.

Essential skills/experience you'll need:

• Previous experience of installation is required; we’ll assist with our installer accreditation.
• Manual C1 UK driving licence (with a maximum of 6 points).
• DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
• Tachograph Card.
• Previous experience driving a 7.5-tonne vehicle.
• Previous experience in a customer-facing role.
• Great verbal communication skills both over the phone and in person.
• Good understanding of technology.

Desirable skills/experience you can bring:

• Installation and disconnection of white goods.
• TV installation.
• Assembly of a flat pack.

Full-time: Working 41 hours per week across 4 days (Monday to Saturday), between the hours of 06:00 and 17:00.

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

• Some roles are subject to pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during the recruitment process. DBS checks will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
• Vacancies can close early if we see a high number of applicants, so apply as soon as possible.
• We support flexible working where possible. This may include flexible or compressed hours, job sharing or shorter hour contracts. Please discuss this with the hiring manager during your interview.