Customer Delivery Drivers, 7.5T

John Lewis & Partners; Leeds; On-site; GBP 26,000 - 29,000; Full time

Job summary

Join a leading company as a Customer Delivery Driver, where you'll deliver and install products directly to customers' homes. This role offers a unique opportunity to represent the brand while ensuring customer satisfaction through excellent service and efficient installations.

Qualifications

• Must be over 18 years old.
• Complete training programs to become a qualified installer.

Responsibilities

• Assist in loading deliveries and provide excellent customer service.
• Install products and demonstrate their operation to customers.

Skills

Verbal Communication

Interest in Technology

Customer Service

Education

UK B-Category Manual Driving Licence

Manual C1 UK Driving Licence

Job description

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About The Role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the unique opportunity to bring our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems, and TV sets) as part of a two-person delivery crew. Apply today for one of our Driving roles available at Logic Park CDH!

At a glance:

• Roles Available: Customer Delivery Hub Driver - Driver Trainee & Installer
• Position: Permanent
• Location: Logic Park (Leeds)
• Salary: Starting rates for a Customer Delivery Hub Driver Trainee will be £26,700 (Annual) & Installer Trainee will be £29,000 (Annual)

Please note: All applicants must be over 18.

Driver Trainee Responsibilities:

• Complete the 12-month Customer Delivery Driver Trainee programme to become a fully qualified John Lewis Customer Delivery Installer.
• Provide excellent customer service, representing the John Lewis brand.
• Assist in loading your vehicle with daily deliveries in collaboration with the warehouse team.
• Handle customer homes with respect and courtesy, and resolve unexpected situations effectively.
• Install products efficiently and demonstrate their operation to customers.
• Stay updated with new products and technologies.
• Maintain a safe working environment.

Note: This role involves heavy lifting of large items such as sofas, white goods, beds, and mattresses.

Essential Skills/Experience for Driver Trainee:

• UK B-Category manual driving licence with no more than 6 points.
• Excellent verbal communication skills.
• Interest in technology and installation.

Desirable Skills/Experience:

• Previous installation and delivery experience.

Installer Trainee Responsibilities:

Complete the 3-month Customer Delivery Installer Trainee programme to become a fully qualified John Lewis Customer Delivery Installer.

• Prioritize excellent customer service.
• Assist in loading deliveries with the warehouse team.
• Respect customer homes and resolve issues effectively.
• Install products efficiently and demonstrate their use.
• Keep updated with new products and technologies.
• Maintain safety standards.

Note: Heavy lifting involved, delivering large items like sofas, white goods, furniture, beds, and mattresses.

Essential Skills/Experience for Installer:

• Manual C1 UK driving licence (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Good communication skills.
• Understanding of technology.

Desirable Skills/Experience:

• Experience with home delivery and installation of electrical and furniture products.

About The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail innovation, quality, price, and service. As Partners, we share ownership, responsibility, and the rewards, fostering an environment of kindness, respect, and inclusion.

Additional Information

Some roles may require pre-employment vetting, including DBS checks, which will be communicated during the recruitment process. We encourage prompt completion of any required documents. We support flexible working arrangements where possible.