Customer Delivery Drivers, 7.5T

John Lewis & Partners; Poole, Wilmslow; On-site; GBP 26,000 - 32,000; Full time

Job summary

Join a forward-thinking company as an Installation Specialist, where you will directly impact customers' lives by delivering and installing a range of products in their homes. This role offers a unique opportunity to develop your skills through a structured training program, ensuring you become a qualified installer while enjoying a supportive and diverse work environment. With a commitment to excellence and customer service, you will be part of a team that values ownership and respect, making every day rewarding. If you have a passion for technology and customer interaction, this position is perfect for you.

Qualifications

• Must be over 18 years old.
• Experience in customer service and technology understanding is beneficial.

Responsibilities

• Complete a 12-month trainee programme for installation.
• Provide excellent customer service and install products efficiently.
• Handle heavy lifting and respect customer homes.

Skills

UK B-Category manual driving licence

Excellent verbal communication skills

Interest in technology and installation

Job description

About the role

As one of our Installation Specialists based in one of our Customer Delivery Hubs, you'll have the opportunity to bring our John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TVs as part of a two-person delivery team. Apply today for our Driving roles at Stanley Green CDH!

Roles Available: Customer Delivery Hub Driver - Driver Trainee, Installer Trainee & Technician

Position: Permanent

Location: Stanley Green CDH (Cheshire)

Salary: Starting from 01/04/25, Driver Trainee £26,700, Installer Trainee £29,000, Technician £32,000 (Annual)

Applicants must be over 18.

Driver Trainee Responsibilities

• Complete a 12-month trainee programme to qualify as a John Lewis Customer Delivery Installer.
• Provide excellent customer service and represent the John Lewis brand.
• Assist in loading deliveries and collaborate with the warehouse team.
• Respect customer homes and handle unexpected situations effectively.
• Install products efficiently and demonstrate their operation.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

This role involves heavy lifting of large items.

Skills and Experience for Driver Trainee

• UK B-Category manual driving licence with no more than 6 points.
• Excellent verbal communication skills.
• Interest in technology and installation.

Desirable Skills

• Previous installation and delivery experience.

Installer Trainee Responsibilities

Complete a 3-month trainee programme to become a qualified installer, with responsibilities similar to the Driver Trainee, plus specific installation tasks like wall-mounting TVs and electrical installations.

Skills and Experience for Installer Trainee

• Manual C1 UK driving licence (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Good communication skills and understanding of technology.

Desirable Skills

• Experience with electrical and furniture product installation.

Technician Responsibilities

Begin at the hub, then on route, responsibilities include:

• Customer service excellence.
• Mentoring colleagues.
• Loading deliveries.
• Respecting customer homes and handling issues.
• Installing diverse products, including wall-mount TVs and appliances.
• Staying current with new products and technologies.
• Ensuring safety.

Heavy lifting involved.

Skills and Experience for Technician

• Manual C1 UK driving licence (max 6 points).
• DCPC and Tachograph Card.
• Experience with 7.5-tonne vehicles.
• Customer service experience.
• Good communication and tech understanding.

Desirable Skills

• Experience with electrical and furniture installation, including wall-mount TVs and appliance disconnection.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We foster a culture of ownership, diversity, and respect, aiming to create a workplace where everyone can thrive.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity checks. Apply early as roles may close quickly. We support flexible working arrangements and encourage open discussion during interviews.