Customer Delivery Driver, Technician 7.5T

John Lewis & Partners; London; On-site; GBP 39,000; Full time

Job summary

Join a forward-thinking company as a Technician Specialist, where you will deliver exceptional service while installing products directly in customers' homes. This role is perfect for those who enjoy hands-on work and have a passion for technology. You'll not only install furniture and appliances but also coach fellow delivery drivers, ensuring they provide the same high standard of service. With a focus on teamwork and customer satisfaction, this position offers a unique opportunity to contribute to a happier world while working in a supportive environment. Embrace the chance to grow your skills and make a meaningful impact.

Qualifications

• Prior installation experience with further training available.
• Must hold a Manual C1 UK driving licence and DCPC.

Responsibilities

• Act as an ambassador for the brand, ensuring excellent customer service.
• Coach and develop delivery colleagues to enhance their skills.
• Install products efficiently and demonstrate their operation.

Skills

Installation experience

Manual C1 UK driving licence

DCPC and Tachograph Card

Experience driving a 7.5-tonne vehicle

Customer-facing experience

Excellent verbal communication skills

Good understanding of technology

Job description

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to our customers' homes, installing products they love such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew. You will also share your expertise by coaching and developing other delivery drivers on home installations and customer service skills, acting as a role model for the great service John Lewis is known for.

Salary

Please note the expected starting rate for a Customer Delivery Hub Technician is £38,495 (Annual).

Due to the nature of the role, you need to be 18 years or older to work in this position.

Key Responsibilities

1. Start your day at the delivery hub based on your location before heading out on route.
2. Be an ambassador for the John Lewis brand, prioritizing excellent customer service.
3. Coach, develop, and assess your delivery colleagues, providing them with the knowledge to perform at their best.
4. Assist in loading your vehicle with the day's deliveries alongside the warehouse team.
5. Respect the customer's home, handle unexpected situations professionally, and find the best solutions for customers.
6. Install products efficiently, demonstrate their operation once installed.
7. Stay updated with new products and technologies to enhance your performance.
8. Maintain a safe working environment.

Note: This role involves heavy lifting, including large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience

1. Previous installation experience, with support for further training through our installer accreditation.
2. Manual C1 UK driving licence (max 6 points).
3. DCPC and Tachograph Card.
4. Experience driving a 7.5-tonne vehicle.
5. Customer-facing experience.
6. Excellent verbal communication skills, both over the phone and face-to-face.
7. Good understanding of technology.

About The Partnership

We are the largest employee-owned business in the UK, home to our cherished brands John Lewis and Waitrose. We are driven by our purpose to build a happier world. As Partners, we share ownership and responsibility, contributing to our collective success and fostering an environment of kindness, respect, and inclusivity.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity checks, conducted by registered bodies. We encourage early application as vacancies may close early if filled.

We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.