Customer Delivery Driver, Supermarket Assistant

John Lewis Partnership; Windsor; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where you'll deliver high-quality products and exceptional service to customers. This role combines driving with customer interaction, ensuring that every delivery is a positive experience. You'll be part of a supportive team, contributing to the store's efficiency while embracing a culture of partnership and respect. With a focus on flexibility and work-life balance, this position offers a unique opportunity to thrive in a collaborative environment. If you're passionate about service and enjoy driving, this could be the perfect role for you!

Benefits

Flexible working hours

Employee ownership

Supportive work environment

Training and development opportunities

Qualifications

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills and time management abilities.

Responsibilities

• Check delivery routes and prepare the van for deliveries.
• Ensure vehicle safety checks and maintain compliance.
• Provide excellent customer service while delivering.

Skills

Customer Service Skills

Time Management

Physical Fitness

IT Literacy

Job description

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers.

When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment and housekeeping. Contributing to the efficient and productive running of the shop in a friendly and welcoming team. Due to its nature, you need to be 18 years or older to work in this role.

Key Responsibilities

You'll typically start your day in store and you'll be responsible for:

1. Checking your delivery routes for the day.
2. Loading and preparing your van for deliveries, ensuring all orders are together and can be efficiently delivered directly to customers.
3. Ensuring all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance, health and safety.
4. Being an ambassador for the Waitrose brand while on the road with great customer service as your number one priority.
5. Helping customers with their shopping and building a rapport with them based on trust and service.
6. Supporting the wider shop team when required with general shopkeeping tasks.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Time management skills.
• Able to cope with the physical requirements of the role (e.g., lifting of crates, moving cages).
• Comfortable working independently with the ability to be self-motivated and adaptable.
• IT literate.

Desirable skills/experience you may have

• Previous experience in a driving role and a knowledge of chilled vehicles would be welcomed.

About The Partnership

We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners, we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles are subject to pre-employment vetting, which may include DBS checks for successful candidates. If required, you'll be informed and provided with information about vetting during the recruitment process. We encourage you to complete any vetting documents quickly to avoid delays. DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles.

We recommend applying as soon as possible, as vacancies can close early if we receive a high number of applicants.

We support flexible working to promote a good work-life balance. This might include flexible or compressed hours, job sharing, or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.