Customer Delivery Driver, Supermarket Assistant

Waitrose & Partners; Windsor; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Delivery Driver, where you'll deliver high-quality products and exceptional service directly to customers. This role emphasizes the importance of customer interaction, ensuring that every delivery is a positive experience. You'll also assist in maintaining a welcoming shop environment when not on the road. With a focus on inclusivity and employee ownership, this position offers a unique opportunity to be part of a team dedicated to excellence in service and community engagement. If you're passionate about driving and customer service, this role is perfect for you!

Benefits

Flexible working arrangements

Job sharing options

Shorter contracts available

Qualifications

• Must be 18 years or older with a valid driving license.
• Excellent customer service and time management skills required.

Responsibilities

• Deliver quality products directly to customers' doors.
• Load and prepare the van for deliveries efficiently.
• Support shop team with housekeeping tasks.

Skills

B-Category UK manual driving licence

Customer service skills

Time management skills

Physical handling skills

IT literacy

Job description

About the role

As one of our Customer Delivery Drivers, you'll deliver the quality Waitrose produce and Partner-led service directly to our customers' doors. You'll embody our ethos: passionate Partners serving food lovers. When not on the road, you'll support the shop team with tasks like stock replenishment and housekeeping, contributing to the shop's efficient and welcoming environment.

Due to the nature of the role, you must be 18 years or older.

Key Responsibilities

• Start your day in store, checking your delivery routes.
• Load and prepare your van for deliveries, ensuring all orders are organized for efficient delivery.
• Complete vehicle safety checks, maintaining road compliance and safety standards.
• Represent the Waitrose brand on the road with excellent customer service.
• Assist customers with shopping and build rapport based on trust and service.
• Support the shop team with general shopkeeping tasks as needed.

Essential skills/experience you'll need

• Full valid B-Category UK manual driving licence with no more than 6 points.
• Excellent customer service skills.
• Good time management skills.
• Ability to handle physical tasks like lifting crates and moving cages.
• Ability to work independently, self-motivated, and adaptable.
• IT literacy.

Desirable skills/experience

• Previous driving experience and knowledge of chilled vehicles are a plus.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. We see our employees as Partners, committed to building a happier world. Our focus is on retail excellence, innovation, and diversification, always striving to be Never Knowingly Undersold on price, quality, and service.

As Partners, we share ownership, success, and responsibility. We foster a culture of kindness, respect, and inclusivity, where everyone can thrive and grow, both individually and collectively.

Additional Information

Some roles may require pre-employment vetting, including DBS checks and financial probity checks, which will be explained during recruitment. We encourage prompt application as vacancies may close early if filled quickly.

We support flexible working arrangements, such as flexible hours, job sharing, or shorter contracts. Discuss your preferences with the hiring manager during your interview.