Customer Delivery Driver

Tesco PLC; Bury End; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Holiday 20 days + personal day

Flexible working from day one

Colleague Clubcard discounts

Wellbeing services

Life cover

Pension with matching contributions

Discounts, shares and cycle-to-work

Uniform provided

Job summary

Tesco PLC is seeking Customer Delivery Drivers to bring orders to customers’ homes. The role blends driving with friendly, reliable service, working independently most days with support from managers back at base.

Pay starts at £14.18 per hour, rising to £15.45 in M25 stores, with a guaranteed minimum of 16 hours weekly and options for 12-hour roles. Benefits include holidays, discounts, wellbeing support, life cover and pension.

Qualifications

• Build strong relationships with colleagues to deliver the best service.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs while on the road.

Responsibilities

• Keep van, trays, and work area clean and organised for perfect deliveries.
• Load the van safely and ensure it is roadworthy for deliveries.
• Explain order changes or substitutions to customers and handle refunds as needed.
• Handle products with care to maintain quality and trust.
• Deliver within the customer's time slot with friendly doorstep service.

Skills

Customer service

Communication

Flexibility

Driving licence

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile. It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them. Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Responsibilities

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Requirements

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.
• Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Benefits

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments