Customer Delivery Driver

Tesco PLC; Harlow; On-site; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Holiday 20 days + personal day

Flexible hours

Colleague discount 10%

Colleague discount on pay-day weekends

Wellbeing services

Life cover 5x salary

Pension with 7.5% employer

Cycle-to-work scheme

Uniform provided

Job summary

Tesco is seeking Customer Delivery Drivers to serve customers at their homes. The role blends driving with frontline service, requiring independence and teamwork from base support.

Pay starts at £14.18 per hour, rising to £15.45 in stores within the M25, with a guaranteed minimum of 16 hours per week and options for 12-hour roles. Benefits include holiday entitlement, flexibility from day one, colleague discounts, wellbeing services, life cover, a strong pension, and other perks.

Qualifications

• Must hold a valid driving licence and have good customer service skills.
• Able to load and unload items safely and communicate clearly with customers.
• Reliable and able to work independently with a friendly, helpful attitude.

Responsibilities

• Keep van, trays and work area clean, tidy and organised for quality delivery.
• Load the van safely and perform checks to ensure roadworthiness.
• Explain order changes or substitutions to customers and process refunds when needed.
• Carefully handle products to maintain quality and customer trust.
• Deliver within the customer's time slot with warm, natural service at the doorstep.

Skills

Customer service

Communication

Reliability

Driving licence

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it's about helping people and delivering great service with a smile.

It's hands-on, physical and full of variety, with no two shifts the same. You'll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

What is in it for you

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
• Flexible working available from day one
• 10% off with your Colleague Clubcard, rising to 15% on pay-day weekends, with a second card to share with family
• Free wellbeing services to support your mind, body and life
• Life cover worth five times your pay and an award-winning pension with matching contributions up to 7.5%
• A range of benefits to choose from, including discounts, shares and cycle-to-work schemes
• Uniform provided, plus policies to support you through life's key moments

You will be responsible for

• Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
• Loading the van safely and completing all checks to ensure it's roadworthy, reliable, and ready to deliver great service.
• Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
• Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
• Delivering within the customer's time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

You will need

• Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
• Be warm and welcoming with customers and colleagues.
• Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome.