Logistics & Customer Service Administrator

Gill Cooke Personnel Ltd T/A The Recruitment Group; Coventry; On-site; GBP 30,000 - 33,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group Rugby is seeking a Logistics & Customer Service Administrator to join a growing team on a permanent basis after a temporary period. The role focuses on SAP data handling, e-commerce returns, and coordinating with 3PL partners.

You will manage daily and weekly tasks, maintain accuracy in stock returns and credits, and support sales and finance with reporting.

Qualifications

• Experience with SAP and Microsoft Office in a fast-paced environment.
• Strong communication by phone and email.
• Ability to multi-task and meet deadlines.
• Experience in B2B sales and customer service is preferred.
• Detail-oriented with strong organizational and analytical skills.

Responsibilities

• Manage all e-commerce returns and maintain master files.
• Upload/download data from SAP and update e-commerce portals.
• Rebook failed orders prompted by stock shortages with 3PL.
• Update KAM file and liaise with 3PL.
• Raise customer credits with POD evidence.
• Update logs and reports for stock and returns.

Skills

SAP

Excel

Pivot tables

VLOOKUP

Communication

Time management

Team player

Detail-oriented

Tools

SAP

Microsoft Office

Job description

Logistics & Customer Service Administrator Rugby ( CV21 ) Monday to Friday: 9:00am until 5:00pm

Our client based in Rugby are looking for a Logistics & Customer Service Administrator to join their growing team.

This is a fantastic opportunity for someone looking for obtain a permanent position!

The Role Logistics & Customer Service Administrator

Key accountabilites

Daily Tasks:

• Manage all E-commerce returns, maintaining master file(s)
• Uploading/downloading date from SAP and updating E-commerce portals once credits have been confirmed.
• Rebook all fail orders prompted by insufficient stock email alerts received from 3 PL.
• Manage and update KAM file, liaising with 3 PL as required.
• Request POD from 3 PL as requested by customer s, Customer service order desks and Finance.
• Raise customer credits as necessary based on POD evidence. Updating Google returns log once raised.

Weekly work:

• Update EDI return log(s) and report to 3 PL for them to update their system.
• Update & issue TBR hidden stock report to TBR sales management.
• Respond to BC stock availability alert report.
• Update DX return report after receiving inspection report from Kumho Technical manager.
• Update collection outstanding list for all customers and send to 3 PL

Monthly work:

• Calculate TBR credit amounts, confirm with TBR Sales Management & raise credit notes.
• Manage consignment stock file(s). Liaise with account managers to ensure monthly stock files are received from account manager.

Quarterly work:

• Calculate and report quarterly Blackcircles logistic fee to Finance.
• Calculate BC promotion rebate(s) and confirm back to Marketing.

& supporting other team members as necessary -

• Fill out and forward to 3 PL - Northern Ireland Export document for GB sales to NI.
• Confirm Open orders to 3 PL (sales, returns/transfer)
• Perform Inventory Control Adjustments in SAP - Isolated/Q/I Management
• Inbound Container Receipt on SAP
• Close Open orders on SAP ( Once Open sales and returns are done)
• Covering Order desks as required
• Assist in logging KCOMP Tyre Returns as required.
• Booking NO FTP orders as required (Cancelled orders still delivered by 3 PL)

Pay & benefits

• 30,000 - 33,000 per annum
• Temp to perm opportunity
• Excellent opportunity to join and develop within a growing business

Requirements

Ideally someone used to working in a fast dynamic work place, with experience of B2 B sales and customer service environments. Must have practical experience of working with SAP & Microsoft office products. Candidates will need to multi-task and be comfortable communicating directly with customers by phone and by email.

Essential Skills -

• Time management skills sufficient to meet and exceed daily weekly monthly and quarterly deadlines.
• Familiarity and use of SAP (retrieving sales orders, raising credits & downloading data)
• Advance Excel skills (specifically in the use of pivot tables & VLookup calculations)
• Highly motivated team player with a positive and proactive approach
• Detail-oriented with the ability to prioritise workloads as required.
• Excellent organizational and analytical skills
• Good communication and negotiation abilities
• Reliable and dependable with the strongest of work ethics.

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