Hybrid Customer Data & Insights Analyst

La Palette Rouge Iberica SA; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A logistics company is seeking a Customer Data Analyst to enhance customer service through data analysis and reporting. Located in Studley, this full-time role allows for hybrid work of 2 days from home. Candidates with an administration background or experience in data/technical functions are preferred. Responsibilities include customer support, managing data within CRM systems, and working closely with internal teams to drive supply chain efficiencies. Strong communication and analytical skills are essential for this position.

Qualifications

• Experience in delivering excellent customer service.
• Ability to generate reports and analyze data.
• Strong communication skills for email and phone support.

Responsibilities

• Deliver excellent customer service to all customers of LPR UK.
• Provide support to customers to identify solutions.
• Work closely with all interfaces between customers and internal stakeholders.
• Receive customer queries and support customers through email & phone.
• Maintain data in CRM system.
• Manage own workload and meet team objectives.
• Run ERP reports and analyze results.

Skills

Excellent customer service

Data reporting and analysis

Communication skills

Tools

CRM systems

ERP systems

Job description

A logistics company is seeking a Customer Data Analyst to enhance customer service through data analysis and reporting. Located in Studley, this full-time role allows for hybrid work of 2 days from home. Candidates with an administration background or experience in data/technical functions are preferred. Responsibilities include customer support, managing data within CRM systems, and working closely with internal teams to drive supply chain efficiencies. Strong communication and analytical skills are essential for this position.