Mercedes-Benz Aftersales Contact Specialist

Listers; Lincoln; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on Retail

Long service and loyalty incentives

Staff referral scheme

Job summary

Listers Mercedes-Benz Lincoln is recruiting a Customer Contact Specialist to join our Customer Contact Centre in Lincoln. This 37.5-hour week operates on a 3-week rota (8:00-16:30, 8:30-17:00 & 9:00-17:30) with 1 in 6 Saturdays paid as overtime. After probation, you’ll receive an OTE up to £30,000 plus benefits.

This varied role offers a fantastic opportunity to join a vibrant and growing department within a leading motor retailer.

Qualifications

• Customer focused with excellent communication & organisational skills.
• Self-motivated & target driven.
• Able to work on your own or as part of a team.
• Ability to use your own initiative to provide impeccable customer service.
• Smart and presentable with an outstanding telephone manner.
• Competent using Microsoft Office.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

Responsibilities

• Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
• Accurate data inputting of customer details
• Increase customer retention while ensuring customer satisfaction
• Improve and drive lead conversions
• Contacting prospective customers and upselling products
• Initiating the solving of customers problems in a professional manner
• Adhering to brand standards

Skills

Customer focus

Communication skills

Organisational skills

Self-motivated

Target driven

Teamwork

Initiative

Telephone manner

Tools

Microsoft Office

Job description

Listers Mercedes-Benz Lincoln is recruiting a Customer Contact Specialist to join our Customer Contact Centre in Lincoln. This 37.5-hour week operates on a 3-week rota (8:00-16:30, 8:30-17:00 & 9:00-17:30) with 1 in 6 Saturdays paid as overtime. After probation, you’ll receive an OTE up to £30,000 plus benefits.

This varied role offers a fantastic opportunity to join a vibrant and growing department within a leading motor retailer.