Aftersales Manager

Listers; Hessle; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on goods

Long service and loyalty incentives

Staff referral scheme

Job summary

Listers, a Porsche Dealership in Hull, is seeking an Aftersales Manager to lead workshop, service and parts teams. You will drive performance, coach staff and ensure a superior customer experience across every touchpoint at the Hull centre.

Ideal candidates have strong management experience, a winning mentality, and a proven track record of profitable results while maintaining high brand standards. Automotive sector experience is preferred but training will be provided.

Qualifications

• Strong leadership and management skills with a proven track record of delivering results.
• Ability to set and monitor KPI targets and brand standards across departments.
• Customer-centric mindset with a history of achieving high customer satisfaction.

Responsibilities

• Oversee workshop, service and parts teams, coaching and developing staff.
• Plan, forecast and deliver sales targets for the centre.
• Increase workshop utilisation and efficiency while managing own budget.
• Collaborate with other department managers to drive overall centre performance.

Skills

Leadership

Management experience

Customer focus

KPI achievement

Job description

Job Introduction

We are currently recruiting for a high achieving Aftersales Manager for our Porsche Dealership based in Hull. The hours of work are 8am to 5:30pm Monday to Friday, as well as Saturdays when required.

In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience.

Role and Responsibilities

Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance.

Planning, forecasting and delivering sales targets.

Growing workshop utilisation and efficiency.

Responsible for your own budget, you will relish the opportunity to drive the business forward.

Working closely with other department managers to drive the overall centre performance.

About You

This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager.

You will have the drive and talent to push the department forward; working to achieve agreed KPI's and brand standards.

You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction.

In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 33 days holiday including bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.