Customer Consultant - Toyota Sidcup

Lexus Leicester; Sidcup; On-site; GBP 20,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Consultant to join their dynamic team in Sidcup. In this role, you'll manage the entire sales process, ensuring exceptional customer experiences through friendly service and effective communication. With a competitive salary and uncapped earnings potential, this position offers a supportive environment for career growth. If you are driven, ambitious, and passionate about delivering excellent service, this opportunity could be your next big step in the automotive industry.

Benefits

Company Car

Healthcare

Pension

Childcare Schemes

Sales Target-Based Bonuses

Specialist Training

Career Progression Opportunities

Friendly Work Environment

Market-Leading Benefits

Additional Bonuses for Upselling

Qualifications

• Previous experience as a Customer Consultant is essential.
• Proven sales record in a Main Dealer environment.

Responsibilities

• Manage the customer’s sales process from start to finish.
• Deliver outstanding customer service and follow the full Sales Process.

Skills

Customer Service Skills

Sales Experience

Communication Skills

Self-motivated

Ability to Work Under Pressure

Education

Full UK Driving Licence

Job description

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Customer Consultant - Toyota Sidcup

Toyota

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• Sidcup, UK
• £20,000 - £45,000 yearly
• Apr 15, 2025

Sales & Customer Consultants Full time

Jemca are currently offering a fantastic opportunity as a Customer Consultant to join our business based at our Toyota Sidcup dealership. As a Customer Consultant, you will manage the customer’s sales process from start to finish, ensuring an exceptional experience through friendly and professional service.

You will handle all sales appointments, ensure high-quality test drives, and meet sales targets. This role is suitable for an experienced Customer Consultant looking to increase their earnings within a leading brand.

What We Need

• Build rapport by talking and listening to customers to understand their requirements.
• Demonstrate suitable options and encourage product experience.
• Maintain contact and keep customers informed during the sales and pre-delivery process.
• Coordinate vehicle handovers and complete all necessary paperwork for registration.
• Personally hand over vehicles and introduce customers to the service team for future business.
• Deliver outstanding customer service and understand the customer journey.
• Follow the full Sales Process.
• Build relationships with the service team and maximize sales opportunities across departments.
• Achieve personal sales and profit targets through conversions, test drives, warranty, and add-on sales.
• Complete all administration accurately and promptly.
• Provide memorable service experiences.
• Attend scheduled appointments from our Sales Enquiry Team.

Your Skills

• Previous experience as a Customer Consultant.
• Proven sales record in a Main Dealer environment.
• A full UK driving licence.
• Self-motivated, ambitious, and eager to learn.
• Ability to work efficiently under pressure and meet targets.
• Excellent customer service skills.
• Experience in a main dealer environment.
• Sales-driven and financially motivated.

What We Offer

• Competitive basic salary.
• Uncapped OTE of £50,000.
• Specialist Toyota training.
• Career progression to General Manager.
• Sales target-based bonuses.
• Additional bonuses for upselling and add-ons.
• Company car.
• Friendly, supportive work environment.
• Market-leading benefits including healthcare, pension, childcare, and lease schemes.

About Our Business

Jemca Car Group is one of the UK’s largest Toyota and Lexus dealerships, employing over 500 staff across Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, we are committed to delivering excellent customer experiences and investing in our employees’ growth through market-leading development programs.

If you’re a professional seeking realistic career progression within a forward-thinking company, this role offers excellent opportunities.

Brand
Toyota
Centre Name
Toyota Sidcup
Centre Profile

At Toyota Sidcup, we pride ourselves on excellent service and high standards. Our supportive, dynamic environment fosters career growth across sales, aftersales, and customer service roles. Join us to be part of a brand that values excellence and innovation.

About Toyota

Toyota emphasizes continuous improvement ('kaizen') in everything we do. We invest heavily in training and development, aiming to make a positive impact through our products and customer interactions. Join Toyota to be at the forefront of automotive innovation and customer satisfaction.