Customer Compliants Advisor

Sellick Partnership; Weston-super-Mare; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Sellick Partnership is seeking a Customer Complaints Officer in Weston-super-Mare with hybrid working. The role pays £33,163 per year and is a 37-hour week on a fixed-term contract until February 2027.

You will investigate complaints, work with colleagues to resolve issues, and identify improvements to ensure excellent customer service throughout the process. Experience in customer service and handling complaints is required, with strong communication and investigative skills.

Qualifications

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

Responsibilities

• Investigate complaints and work with colleagues to resolve issues.
• Identify improvements and ensure a high standard of customer service throughout the complaints process.

Skills

Customer complaints handling

Customer service background

Communication skills

Investigation skills

Problem-solving

Collaborative teamwork

Scheduling systems

Tools

Scheduling systems

Job description

Customer Complaints Officer

Weston-Super-Mare (Hybrid Working Available)

£33,163 per annum

37 hours per week, Monday to Friday

Fixed-Term Contract until February 2027

We're looking for an experienced Customer Complaints Officer to join a housing organisation.

You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.

Key Requirements of the Customer Complaints Officer:

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

The successful Customer Complaints Officer will have:

• Housing sector knowledge (desirable)
• Reporting and performance monitoring experience.
• Experience using scheduling or booking systems.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website