Customer Communications Specialist – Connections

National Energy System Operator Limited; Warwick; Hybrid; GBP 44,000 - 56,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Contributory pension with 12% company‑

NESO Savings Plan with 50% matching

Flexible Bank Holidays

Birthday Day Off

Cycle to Work Scheme

Private Medical Insurance

Job summary

National Energy System Operator (NESO) is seeking a Customer Communications Officer for the Connections Engagement Team on a two-year fixed-term contract/secondment. You will develop and maintain customer communications across the connections journey, working with experts to ensure accuracy, consistency and compliance.

Hybrid working is available across Warwick, Wokingham or Glasgow. Applicants must have the right to work in the UK.

Qualifications

• A proactive, adaptable approach to changing priorities and programme requirements.
• Strong written communication skills for clear, accurate customer communications.
• Excellent attention to detail to ensure accuracy, consistency and compliance.
• Strong organisational skills to manage multiple priorities and deadlines.
• A customer-focused mindset to improve understanding and experience.
• Strong stakeholder management to gather information from SMEs and operational teams.

Responsibilities

• Develop, maintain and improve customer communication templates.
• Collaborate with SMEs and operations to ensure accurate, compliant communications.
• Ensure content integrates with systems and processes.
• Quality assure communications for accuracy and accessibility.
• Monitor feedback to identify opportunities for improvement.
• Build relationships across NESO to align communications with priorities.
• Keep knowledge of the connections landscape up to date to support communications.

Skills

Proactive/adaptable

Written communication

Attention to detail

Organisational skills

Customer-focused mindset

Stakeholder management

Tools

Foundry

Salesforce

Job description

National Energy System Operator (NESO) is seeking a Customer Communications Officer for the Connections Engagement Team on a two-year fixed-term contract/secondment. You will develop and maintain customer communications across the connections journey, working with experts to ensure accuracy, consistency and compliance.

Hybrid working is available across Warwick, Wokingham or Glasgow. Applicants must have the right to work in the UK.