Connections Customer Stakeholder Officer – Events

National Energy System Operator; Warwick; Hybrid; GBP 50,000 - 63,000; Full time

Benefits offered by this job

Bonus based on company performance

26 days annual leave

Pension scheme (double match up to 12%

NESO Savings Plan with 50% matching

Job summary

National Energy System Operator (NESO) invites applications for a Customer & Stakeholder Engagement Officer (Events) on a two-year fixed-term contract. You will lead planning and delivery of customer and stakeholder engagement events across the programme, shaping the engagement strategy with senior stakeholders, and designing content that informs decision-making.

This role offers hybrid working with bases in Warwick, and opportunities to influence Connections Reform while developing event

Qualifications

• Experience in a complex, fast-paced environment within regulated industries or energy infrastructure.
• Strong focus on understanding stakeholder needs and delivering positive experiences.
• Excellent organisational skills to manage multiple priorities and deadlines.
• Clear written and verbal communication with internal and external stakeholders.
• Ability to absorb complex information quickly and translate into accessible communications.

Responsibilities

• Own the strategic design, planning and delivery of customer and stakeholder engagement events, setting objectives and shaping agendas.
• Lead governance for event buy-in with senior leadership.
• Design engagement approaches that translate feedback into actionable recommendations for programme teams.

Skills

Stakeholder engagement

Customer focus

Organisational skills

Communication

Information synthesis

Collaborative

Job description

About The Role

This role is a two-year fixed-term contract/ secondment.

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

We are looking for a Customer & Stakeholder Engagement Officer (Events) to join the Connections Engagement Team. This role will lead the planning and delivery of customer and stakeholder engagement events across the programme, helping to ensure our customers remain informed, engaged and able to shape the future of Connections Reform. You can learn more about connections reform on our website.

Working with senior stakeholders across NESO and industry, you will shape the engagement strategy for key customer and stakeholder forums, identifying emerging issues, defining event objectives and developing agendas that support organisational priorities and customer outcomes.

You will be responsible for ensuring engagement activities are not simply informative, but are designed to influence decision-making, gather meaningful insight and support the evolution of Connections Reform.

Beyond event delivery, the role is responsible for shaping engagement activity across the programme, identifying opportunities for meaningful stakeholder dialogue, setting agendas and developing content that supports organisational priorities and informs decision-making.

This is an excellent opportunity for someone looking to develop their stakeholder engagement and event management expertise, supported by experienced communications and engagement professionals.

This role is a two-year fixed-term contract and can be based in Warwick, Wokingham or Glasgow, with hybrid working available. We also welcome applicants who have worked in wider Connections roles across the industry who wish to move into stakeholder engagement work.

Key Accountabilities

• Maintain a strong understanding of Connections and the Connections reform environment, proactively keeping up to date with a complex and fast-evolving policy, regulatory and customer landscape.
• Own the strategic design, planning and delivery of customer and stakeholder engagement events, setting objectives, shaping agendas and developing content that supports programme priorities, customer understanding and business outcomes.
• Lead the governance process for event buy-in with senior leadership.
• Design and deliver engagement approaches that generate meaningful stakeholder insight, translating feedback into actionable recommendations for programme teams and senior leaders to inform decision-making and continuous improvement.

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey.

Essential Skills And Attributes

• Experience working in a complex, fast-paced and evolving environment within a regulated industry, the energy infrastructure sector, or a connections programme.
• A strong customer focus, with a genuine commitment to understanding stakeholder needs and delivering positive customer experiences.
• Excellent organisational skills, with the ability to manage multiple priorities, deadlines and stakeholders simultaneously.
• Strong written and verbal communication skills, with the confidence to engage a wide range of internal and external stakeholders.
• The ability to absorb complex information quickly and translate it into clear, accessible and engaging communications and discussions.
• A proactive, collaborative approach and a willingness to learn and continuously improve.

Desirable skills and attributes

• Experience supporting or delivering stakeholder engagement activities, workshops, forums or events.
• Experience gathering, analysing and reporting stakeholder feedback and insights.

What You'll Get

A competitive salary of £50,000 - £63,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package.

• You will receive a bonus based on company performance
• 26 days annual leave as standard
• A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
• Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution

Benefits

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

• Flexible Bank Holidays & Holiday Trading
• Additional Birthday Day Off
• Cycle to Work Scheme, Retail & Gym Discounts
• Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in a best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.

Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.