Customer Comms and Marketing Specialist

Thirteen Group; Tees Valley; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Salary

Annual leave 28–31 days

Pension up to 17%

Health support

Discount platform

Leave trading

Job summary

Thirteen Group is seeking a Customer Comms and Marketing Specialist to join our busy team. You will cover customer communications and marketing across multiple channels, ensuring messaging aligns with Thirteen’s strategy and values.

The role is hybrid, with home working and at least one day a week in the Middlesbrough office. You should be flexible to work additional office days as required to meet team needs.

Qualifications

• Proven track record of delivering impactful communications that engage and build trust.
• Experience producing publications such as magazines and customer reports.
• Experience managing media relations and crisis communications.
• Experience raising a brand’s profile through strategic, high-quality communications.

Responsibilities

• Help deliver communications and marketing activity that informs, engages and supports customers; align messages to Thirteen’s strategy, brand and values.
• Support business priorities by enhancing Thirteen’s image and telling its story through high-quality communications that convey key messages.

Skills

Communications

Marketing

Public relations

Crisis communications

Job description

Join us as a Customer Comms and Marketing Specialist at Thirteen!

Role Overview

We're on the lookout for a Customer Comms and Marketing Specialist to join our team. We’re looking for a highly talented communications expert to play a crucial role in our busy team, working with colleagues across the business to cover all elements of customer comms and marketing activity.

This is a hybrid role, so you’ll work mainly from home and at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team needs, so you may need to come into the office more frequently when required.

Thirteen Benefits

• Salary - £45,666 per annum
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our discount and reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Help us deliver communications and marketing activity that informs, engages and supports our customers, whilst aligning messaging to Thirteen’s strategy, brand, and values.
• Be a key player in supporting our business priorities by enhancing Thirteen’s image and reputation and telling our story through the delivery of high-quality communications that deliver our key messages.

About You

• You’ll have a proven track record of delivering impactful communications that drive engagement and build trust, from developing customer campaigns and sharing compelling customer stories, to managing sponsorships, promoting inclusive communication, and strengthening relationships with customers and communities.
• You’ll be comfortable working across a broad range of channels and audiences. You’ll also have experience producing publications such as magazines and customer reports, alongside managing media relations and supporting crisis communications with confidence and professionalism.
• You’ll have experience in raising the profile of a powerful brand through strategic and targeted communications of the highest quality.
• You’ll have a full UK driving licence and the ability to travel across the region.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

NO RECRUITMENT AGENCIES, please.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.