Claims Handler

Change Recruitment; Newcastle upon Tyne; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual bonus

Private GP for you and family

Shopping discounts up to £2,000 a year

Enhanced family leave (maternity/pat p

Share save and buy-as-you-earn

Job summary

Change Recruitment is recruiting for a major financial services organisation in Newcastle. You will join a busy claims team, handling insurance claims, making decisions, and guiding customers through challenging circumstances.

The role offers a clear progression path and a supportive environment. You will work Monday to Friday, with initial office-based training and support, then transition to hybrid or remote work.

Qualifications

• Experience in insurance or claims is helpful.
• Strong decision-making and negotiation skills.
• Customer-focused, professional approach.

Responsibilities

• Manage a caseload of insurance claims and settle cases.
• Make fair, informed decisions and recommendations.
• Collaborate with customers, suppliers and third parties to reach a resolution.

Skills

Insurance claims

Decision making

Customer focus

Job description

Newcastle - Excellent Salary + bonus + outstanding benefits

Looking for a role that offers great work-life balance, real career progression and a supportive team environment? This could be the move you’ve been waiting for.

We’re recruiting for a major financial services organisation with a strong reputation for investing in its people. You’ll be joining a busy, professional claims team where you’ll manage and settle customer claims, make decisions, and help people through challenging situations.

What makes this role stand out

• Monday-Friday, 9am-5pm
• Office-based for your first 6 months while you’re trained and supported
• Then move to hybrid or work from home if you choose
• Annual performance bonus
• Private GP service for you and your family
• Shopping discounts worth up to £2,000 a year
• Enhanced maternity, paternity and family leave
• Share save and buy-as-you-earn schemes

A genuinely great place to work

You’ll be part of a friendly, supportive team in a modern office environment, with access to award-winning training, clear progression routes and long-term career opportunities.

The role

You’ll manage a caseload of insurance claims, making fair and informed decisions, working with customers, suppliers and third parties to bring cases to a successful conclusion.

What we’re looking for

• If you've worked in insurance or claims that's great - but we also welcome applications from those with wider financial services experience
• Confident decision-making and negotiation skills
• A customer-focused, professional approach

If you’re looking for stability, flexibility and a long-term career, this is an opportunity not to miss.