Customer Claims Administrator

Pertemps Plymouth; Plymouth; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Temp-to-Perm

Full Training Provided

Modern Offices in Derriford, Plymouth

Supportive Team Environment

No Telephone‑Based Customer Service

Excellent Career Development Potential

Job summary

Pertemps Plymouth in Derriford, Plymouth is seeking a Customer Claims Administrator to manage health and safety related cases, including personal injury and property damage, with customer complaints. You will investigate, gather information from stakeholders, and progress cases efficiently.

The role offers full training, modern offices, a supportive team, and a clear long-term path, with temp-to-perm prospects and opportunities for career development. Apply with your CV today.

Qualifications

• Previous administration and customer service experience.
• Exceptional written communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system.
• Investigate claims by gathering information from stores, suppliers, customers, and internal departments.
• Respond to customer enquiries professionally and promptly via email.
• Maintain accurate case records and documentation.
• Liaise with internal and external stakeholders to progress cases effectively.
• Review information and evidence to support decision‑making.
• Ensure all cases are handled in line with company procedures and service levels.
• Identify missing information and proactively follow up.
• Prioritise workload to meet deadlines in a busy environment.
• Escalate more complex cases when necessary.
• Provide support across the wider Health & Safety and Operations teams.

Skills

Administrative experience

Customer service

Attention to detail

Organizational skills

Time management

Problem solving

Teamwork

Tools

Microsoft Office

Database systems

Job description

Derriford, Plymouth | Temp to Perm Opportunity | Full Time

The Role

As a Customer Claims Administrator, you'll play a key role in managing a variety of health and safety‑related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you'll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.

Key Responsibilities

• Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system
• Investigate claims by gathering information from stores, suppliers, customers, and internal departments
• Respond to customer enquiries professionally and promptly via email
• Maintain accurate case records and documentation
• Liaise with internal and external stakeholders to progress cases effectively
• Review information and evidence to support decision‑making
• Ensure all cases are handled in line with company procedures and service levels
• Identify missing information and proactively follow up where required
• Prioritise workload to meet deadlines in a busy environment
• Escalate more complex cases when necessary
• Provide support across the wider Health & Safety and Operations teams

What We're Looking For

• Previous administration and customer service experience
• Exceptional written communication skills
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confident IT skills, including Microsoft Office and database systems
• A proactive and professional approach to problem‑solving
• Ability to work independently and collaboratively within a team

Desirable Experience

• Experience working in a claims, legal, insurance, or retail operations environment
• Understanding of Personal Injury or Property Damage processes
• Experience liaising with multiple stakeholder

What's On Offer

• Temp-to-Perm Opportunity
• Full Training Provided
• Modern Offices in Derriford, Plymouth
• Supportive Team Environment
• No Telephone‑Based Customer Service
• Excellent Career Development Potential

If you're an organised, customer‑focused administrator looking for a new challenge with genuine long‑term prospects, we'd love to hear from you.

Apply today with your CV or contact Pertemps Plymouth for more information.