Customer Claims Administrator

Pertemps Plymouth; Devon and Torbay; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Temp-to-Perm Opportunity

Full Training Provided

Modern Offices in Derriford

Job summary

Pertemps Plymouth is recruiting a Customer Claims Administrator in Derriford, Plymouth. This temp-to-perm, full-time role focuses on handling health and safety-related claims via email, with no telephone contact required.

You will investigate cases, gather information from multiple stakeholders, and maintain detailed records in a fast-paced environment. The successful candidate will have strong administration and customer service experience, excellent written communication, and a keen eye for

Qualifications

• Prior administration and customer service experience.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Organised with good time management.
• Proactive problem-solving.

Responsibilities

• Manage a caseload of health and safety-related cases including personal injury, property damage, and customer complaints.
• Investigate claims by gathering information from stores, suppliers, customers and internal departments.
• Respond to customer enquiries professionally and promptly via email.
• Maintain accurate case records and documentation.
• Liaise with internal and external stakeholders to progress cases effectively.
• Review information and evidence to support decision-making.
• Ensure cases are handled in line with procedures and service levels.
• Identify missing information and proactively follow up where required.
• Prioritise workload to meet deadlines in a busy environment.
• Escalate more complex cases when necessary.
• Provide support across Health & Safety and Operations teams.

Skills

Administration

Customer service

Written communication

Attention to detail

Time management

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Derriford, Plymouth Temp to Perm Opportunity Full Time

Pertemps are currently recruiting on behalf of our client for a Customer Claims Administrator to join their busy and supportive team in Derriford, Plymouth.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys investigating issues, solving problems, and working in a fast-paced environment. Offering a temp-to-perm opportunity this role could be the perfect next step for a detail-focused professional looking to build a long-term career.

The Role

As a Customer Claims Administrator, you'll play a key role in managing a variety of health and safety-related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you'll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.

One of the unique benefits of this position is that all customer communication is handled via email, with no telephone contact required.

Key Responsibilities

• Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system
• Investigate claims by gathering information from stores, suppliers, customers, and internal departments
• Respond to customer enquiries professionally and promptly via email
• Maintain accurate case records and documentation
• Liaise with internal and external stakeholders to progress cases effectively
• Review information and evidence to support decision-making
• Ensure all cases are handled in line with company procedures and service levels
• Identify missing information and proactively follow up where required
• Prioritise workload to meet deadlines in a busy environment
• Escalate more complex cases when necessary
• Provide support across the wider Health & Safety and Operations teams

What We're Looking For

• Previous administration and customer service experience
• Exceptional written communication skills
• Strong attention to detail and accuracy
• Excellent organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confident IT skills, including Microsoft Office and database systems
• A proactive and professional approach to problem-solving
• Ability to work independently and collaboratively within a team

Desirable Experience

• Experience working in a claims, legal, insurance, or retail operations environment
• Understanding of Personal Injury or Property Damage processes
• Experience liaising with multiple stakeholder

What's On Offer?

• Temp-to-Perm Opportunity
• Full Training Provided
• Modern Offices in Derriford, Plymouth
• Supportive Team Environment
• No Telephone-Based Customer Service
• Excellent Career Development Potential

If you're an organised, customer-focused administrator looking for a new challenge with genuine long-term prospects, we'd love to hear from you.

Apply today with your CV or contact Pertemps Plymouth for more information.