Claims Administrator (Email-Only, Temp-to-Perm)

Pertemps Plymouth; Devon and Torbay; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Temp-to-Perm Opportunity

Full Training Provided

Modern Offices in Derriford

Job summary

Pertemps Plymouth is recruiting a Customer Claims Administrator in Derriford, Plymouth. This temp-to-perm, full-time role focuses on handling health and safety-related claims via email, with no telephone contact required.

You will investigate cases, gather information from multiple stakeholders, and maintain detailed records in a fast-paced environment. The successful candidate will have strong administration and customer service experience, excellent written communication, and a keen eye for

Qualifications

• Prior administration and customer service experience.
• Excellent written communication skills.
• Strong attention to detail and accuracy.
• Organised with good time management.
• Proactive problem-solving.

Responsibilities

• Manage a caseload of health and safety-related cases including personal injury, property damage, and customer complaints.
• Investigate claims by gathering information from stores, suppliers, customers and internal departments.
• Respond to customer enquiries professionally and promptly via email.
• Maintain accurate case records and documentation.
• Liaise with internal and external stakeholders to progress cases effectively.
• Review information and evidence to support decision-making.
• Ensure cases are handled in line with procedures and service levels.
• Identify missing information and proactively follow up where required.
• Prioritise workload to meet deadlines in a busy environment.
• Escalate more complex cases when necessary.
• Provide support across Health & Safety and Operations teams.

Skills

Administration

Customer service

Written communication

Attention to detail

Time management

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Pertemps Plymouth is recruiting a Customer Claims Administrator in Derriford, Plymouth. This temp-to-perm, full-time role focuses on handling health and safety-related claims via email, with no telephone contact required.

You will investigate cases, gather information from multiple stakeholders, and maintain detailed records in a fast-paced environment. The successful candidate will have strong administration and customer service experience, excellent written communication, and a keen eye for