Customer Care & Warranty Resolution Advocate

King Living

Hemel Hempstead

Hybrid

GBP 22,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Product discounts

Paid parental leave

EAP program

Team events

Job summary

King Living is seeking a customer-centric team member to advocate for our clients across warranty and post-sale service. You will own cases from start to finish, communicating transparently, coordinating with internal teams, and using AI-enabled tools to improve response times and resolution quality.

Ideal candidates bring strong problem-solving instincts, empathy, and a proactive approach to delivering premium service.

Qualifications

Experience in customer service, preferably in furniture, retail or service-based industries.
Strong conflict resolution, de-escalation and communication skills.
Familiarity with CRM platforms such as Salesforce.
Understanding of warranties, consumer guarantees and product fault assessment.
Comfortable using digital tools, AI-enabled systems and knowledge bases.
Problem-solving mindset with a genuine focus on customer satisfaction.
Strong product knowledge or the drive to build it quickly.

Responsibilities

Warranty Resolution & Case Ownership – own post-sale warranty and service enquiries end to end.
Customer Communication & Coordination – maintain transparent, timely updates and coordinate internally to keep resolutions on track.
AI-Driven Support – apply AI tools to improve accuracy and turnaround and first-contact resolution.
Escalation & Operational Support – identify high-risk issues and escalate appropriately while maintaining product knowledge.
Process & Improvement – contribute to knowledge base articles and process improvements.