AI-Driven Warranty & Service Resolution Specialist

King Living Pty; Hemel Hempstead; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous discounts

Paid parental leave

Employee assistance program (EAP)

Team events

Career growth opportunities

Job summary

King Living is seeking a customer-focused specialist to own warranty and service cases end-to-end, balancing process with an exceptional customer experience. You will communicate transparently, coordinate with internal teams and use AI-enabled tools to improve first-contact resolution.

The role emphasizes empathy, ownership, and speed, with opportunities to influence improvements and contribute to a premium King Living service standard.

Qualifications

• Proven background in customer service within furniture, retail or service industries.
• Strong conflict resolution, de-escalation and communication skills.
• Familiarity with CRM platforms; Salesforce experience is an advantage.
• Understanding warranties, consumer guarantees and product fault assessment.
• Comfortable using digital tools, AI-enabled systems and knowledge bases.
• Problem-solving mindset with a focus on customer satisfaction.
• Strong product knowledge or the drive to learn quickly.

Responsibilities

• Own post-sale warranty and service enquiries from start to finish with a solutions-focused mindset.
• Maintain transparent, timely communication and coordinate internally to meet resolutions.
• Apply AI tools and automations to improve accuracy and turnaround time.
• Identify high-risk or complex issues and escalate appropriately with product knowledge.
• Contribute to process improvements and knowledge base articles.

Skills

Customer service

Warranty knowledge

Conflict resolution

CRM platforms

Product knowledge

AI tools

Communication skills

Tools

Salesforce

Job description

King Living is seeking a customer-focused specialist to own warranty and service cases end-to-end, balancing process with an exceptional customer experience. You will communicate transparently, coordinate with internal teams and use AI-enabled tools to improve first-contact resolution.

The role emphasizes empathy, ownership, and speed, with opportunities to influence improvements and contribute to a premium King Living service standard.