Warranty & Service Advocate — AI-Driven, End-to-End Care

KING Living Inc.; Hemel Hempstead; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee discounts

Parental leave

Team events

Job summary

King Living in the UK is seeking a customer‑focused specialist to own warranty and service cases from start to finish, using AI‑enabled tools to improve accuracy and speed while delivering the premium King Living experience.

You will collaborate with Customer Service, Warranty, Delivery and internal teams, keep customers informed, and contribute to knowledge‑base improvements to help the team get better every day.

Qualifications

• Proven background in customer service or after‑sales support.
• Strong conflict resolution and communication skills.
• Familiarity with CRM platforms—Salesforce Customer 360 is an advantage.

Responsibilities

• Own post-sale warranty and service enquiries from start to finish.
• Maintain transparent, timely communication and coordinate internally to keep resolutions on track.
• Apply AI tools to improve accuracy, turnaround and customer messaging.

Skills

Customer service

Conflict resolution

Communication

CRM platforms

AI tools

Tools

Salesforce Customer 360

Job description

King Living in the UK is seeking a customer‑focused specialist to own warranty and service cases from start to finish, using AI‑enabled tools to improve accuracy and speed while delivering the premium King Living experience.

You will collaborate with Customer Service, Warranty, Delivery and internal teams, keep customers informed, and contribute to knowledge‑base improvements to help the team get better every day.