Customer Care Transformation - Change Analyst

Aegon N.V.; Witham; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading company is seeking a Change Analyst for a 12-month fixed-term contract. The role involves supporting business operational teams in implementing change effectively. The ideal candidate will have experience in operational change roles, excellent communication skills, and the ability to adapt to constant change. The position offers a competitive salary, hybrid working model, and various benefits.

Benefits

Non-contributory pension (8%-12%)

Discretionary bonus based on performance

34 days leave per year

Private medical cover

Life assurance

Critical illness cover

Enhanced parental leave

Lifestyle benefits

Qualifications

• Experience in operational change roles, preferably within financial services.
• Skilled in identifying impacts and readiness requirements.

Responsibilities

• Deliver operational business readiness activities for projects.
• Identify cost-effective solutions while adhering to project principles.
• Communicate with teams to ensure organizational readiness.

Skills

Communication Skills

Adaptability

Tactical Thinking

Strategic Thinking

Tools

Jira

Job description

Customer Care Transformation - Change Analyst

Customer Care Transformation - Change Analyst

Job Description Summary

Job Description

Customer Care Transformation - Change Analyst

12 Month Fixed Term Contract

Location: Peterborough / Witham / Edinburgh (Our hybrid model requires colleagues to be in the office at least 40% of their time)

Salary: A competitive salary from £33,040, depending on experience

Closing date: 27/05/2025

We are a company of ambitious, collaborative problem-solvers. We help people with the big moments in life—Pensions, Savings, Investments—and strive to create a diverse organization that promotes equity, inclusion, and belonging.

As a Change Analyst, you will support our business operational teams (Customer Care) in implementing change effectively. This involves collaboration with Project Managers, Business Analysts, Operations, IT, Change, and Proposition teams within a structured governance framework.

Key Responsibilities

• Deliver operational business readiness activities for projects and change initiatives within Customer Care
• Identify cost-effective solutions while adhering to project and program principles
• Highlight and report risks/issues for project risk logs and reports
• Gather information and conduct business impact assessments with operational teams
• Create test scripts and coordinate testing (BPP & BVT)
• Develop procedures and supporting documentation
• Communicate with teams to ensure organizational readiness and deliver training when needed

Ideal Candidate Profile

• Business Readiness Experience: Skilled in identifying impacts and readiness requirements to ensure smooth project delivery, minimizing disruption
• Proven Change Experience: Experience in operational change roles, preferably within financial services, with familiarity with Jira and relevant legislation
• Excellent Communication Skills: Ability to adapt communication styles to different audiences and gather insights for decision-making
• Adaptability: Capable of quickly reevaluating impacts amid constant change
• Tactical & Strategic Thinking: Ability to understand organizational needs and plan for current and future states

Benefits

• Non-contributory pension (8%-12%)
• Discretionary bonus based on performance
• 34 days leave per year (including bank holidays, pro-rated for part-time)
• Private medical cover, life assurance, critical illness cover, enhanced parental leave, and lifestyle benefits

If you are passionate about driving change and making an impact, we want to hear from you.

The legal bits

Applicants must have the right to work in the UK. Successful candidates will undergo checks including credit, criminal record, and references.

Equal Opportunity Employer

We welcome applications from all qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation, or gender identity.