Customer Care Technician

Fawkes and Reece; Warrington; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Care Technician to join a dynamic team focused on new build housing developments. This role involves investigating and rectifying defects to ensure customer satisfaction and uphold the company's reputation as the builder of choice. The ideal candidate will have a strong background in customer service within the construction sector, demonstrating excellent communication and organizational skills. With a competitive salary and benefits package, this position offers a chance to contribute meaningfully to a reputable contractor's ongoing success in the North West region.

Benefits

Company Van

Fuel Card

Private Medical Insurance

Company Pension Scheme

Qualifications

• Successful track record in customer-related roles in construction.
• Good knowledge of housebuilding and NHBC standards.

Responsibilities

• Investigate and rectify defects in new build housing.
• Maintain accurate records of repairs and inspections.
• Ensure compliance with safety policies and best practices.

Skills

Customer Service

Housebuilding Knowledge

NHBC Standards

Communication Skills

Organizational Skills

Self-Motivation

Job description

Reference: VAC-349853_1745487162
Posted: April 24, 2025

A leading house builder have a requirement for a Customer Care Technician to join a busy Customer Care team working on new build housing developments in the North West region.

The company are reputable housing contractor deliver a range of properties from affordable homes for first time buyers through to family homes across the North West region.

You will be working on post completion new build housing developments ensuring all defects are rectified within a professional and timely manner.

Customer Care Technician role:

• The operative will investigate and complete the rectification of defects, ensuring all work is carried out safely, on time, within budget and in accordance with design standards, specifications and company procedures
• Work with members of the Customer Care team
• Uphold and communicate the values and culture of the company
• Position the company as the builder of choice
• Investigate and complete the rectification of work needed to conclude NHBC claims
• Maintain/complete accurate and concise records of repairs
• To assist on various sites where/when applicable
• Carry out inspections where required and record programme of works with the customer care coordinators
• To ensure work is carried out in compliance with the company Safety Policy
• Ensure best practices are maintained throughout any works
• Manage material order requests to procure materials
• Workmanship/Customer escalations to be passed to the Customer Care team
• Understand stakeholders' expectations post-handover
• Allocate/attend to defect repairs efficiently and within targets

Skills

The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of housebuilding and NHBC standards. You will be highly organised, and have excellent communication skills. You will be self-motivated, customer focussed, target driven, trust worthy, positive and a team player. You are able to work on your own and use your own initiative

Package on offer:

The company are offering a competitive salary + company van + fuel card, company pension scheme, private medical insurance and various other employee benefits.

How to apply

To apply for the Customer Care Technician role, please contact Deena Fields on 01204 554 884 or apply via the link below.