Customer Care Technician

Keepmoat Homes; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Care Technician to enhance customer satisfaction and maintain high standards in service. This role involves field-based work across the East Midlands, ensuring timely and effective rectification of defects in occupied properties. The ideal candidate will possess strong joinery skills and a commitment to delivering exceptional customer service. With a focus on collaboration and problem-solving, you will contribute to the company's reputation as a 5-star builder. If you are flexible, self-motivated, and ready to make a difference, this opportunity is perfect for you.

Benefits

Company van

Flexible working hours

Qualifications

• Skilled in Joinery with experience in snagging works or maintenance.
• Passionate about providing good customer service and high standards.

Responsibilities

• Provide after-sales service by rectifying defects in occupied properties.
• Manage and improve the Customer Service experience for clients.

Skills

Joinery

Customer Service

Problem Solving

Communication

Job description

Job Description

Main purpose of the role

We have a fantastic opportunity for a Customer Care Technician to join us, field based covering our East Midlands region. The successful candidate will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.

The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skills trained with up-to-date knowledge of NHBC Standards and LABC Regulations.

For this role we are looking for a candidate who is skilled in Joinery, ideally with experience doing snagging works or working as a maintenance operative.

Skills, Knowledge, Experience

We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about providing good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will be collaborative with the ability to work and communicate with a variety of different audiences. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. They will work in a straightforward way, with a self-motivated, solutions-focused approach.

Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact us.

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