Operations Support Specialist

Amplify Hearing UK; Darwen; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

Amplify Hearing UK is seeking an Operations Support Specialist to optimise the CRM, drive reporting, onboard new clinics, and support audiologists and clinics across the hybrid Darwen head office. The role centers on system ownership, process improvement and cross-functional collaboration within the Operations team.

You will train teams, expand KPI dashboards and champion operational excellence while partnering with the Head of Operations for continuous improvement.

Qualifications

• Experience in Operations Support, Systems Administration or similar role.
• Proficient in configuring and managing CRM systems (e.g. Salesforce, HubSpot).
• Experience creating reports and dashboards to inform decisions.
• Strong communication and training skills for non-technical users.

Responsibilities

• Own day-to-day CRM management and implement improvements.
• Create and maintain KPI reports and dashboards.
• Coordinate onboarding of new clinics with training and systems setup.
• Serve as point of contact for operational/system queries for audiologists and clinics.
• Review and streamline operational workflows to boost efficiency.
• Deliver training on internal systems and processes across teams.
• Research and evaluate new technologies to enhance operations.
• Collaborate with Head of Operations to drive change initiatives.

Skills

CRM administration

Reporting & dashboards

Clinic onboarding

Training & development

Healthcare experience

Tools

Salesforce

HubSpot

Job description

Amplify Hearing is a leading hearing care provider with over 490 clinical practices across the UK. We uniquely offer Joint Venture Partnerships to our Audiologists, combining the independence of owning a practice with the support of a trusted organisation. Our mission is to provide exceptional clinical care whilst empowering professionals to thrive within their communities. Every day, our people make a difference by delivering outstanding patient experiences and supporting the growth of hearing care across the UK.

Operations Support Specialist

Location

Hybrid, Head Office based in Darwen

About The Role

Are you passionate about systems, process improvement, and helping teams perform at their best? Amplify Hearing is looking for an organised and proactive Operations Support Specialist to join our growing Operations team. This is a pivotal role focused on supporting our audiologists, clinics, and wider business teams by ensuring our systems and processes operate efficiently and effectively. You will be the champion of our internal systems, taking ownership of our CRM, refining operational processes, and expanding our reporting capabilities. Additionally, you will guide new clinics through a smooth onboarding experience, ensuring they are fully trained and equipped for success. Working closely with the Head of Operations and cross-functional teams, you'll play a key role in driving operational excellence while delivering outstanding support across the business.

Key Responsibilities

• Own and Develop Our CRM Take responsibility for the day-to-day management and continuous improvement of our CRM platform, ensuring data accuracy, system efficiency, and the development of new functionality that supports business growth.


• Drive Reporting & Business Insight Create and maintain meaningful KPI reports and dashboards that provide clear visibility of performance, support decision making, and identify opportunities for operational improvement.


• Lead Clinic Onboarding Coordinate the successful onboarding of new clinics, ensuring systems, processes, and training are in place to enable a smooth and successful launch.


• Support Clinical Teams Act as a trusted point of contact for operational and system-related queries, helping our audiologists and clinics deliver exceptional patient experiences without disruption.


• Improve Processes & Efficiency Review, refine, and enhance operational workflows, identifying opportunities to simplify processes, automate tasks, and improve business performance.


• Training & Development Provide training and guidance to new and existing team members on internal systems, processes, and best practice, helping to drive consistency across the business.


• Technology & Innovation Research and evaluate new technologies and platforms that could enhance operational capability and support the continued growth of Amplify Hearing.


• Champion Operational Excellence Work closely with the Head of Operations and wider business teams to support and monitor the effectiveness of change initiatives, and lead by example to foster a positive, collaborative culture.

About You

We're looking for a detail-oriented and solutions-focused professional who enjoys improving processes and helping others succeed. You should bring

Essential Skills & Experience

• Proven experience in an Operations Support, Systems Administration, or similar role.


• Strong proficiency in managing and configuring CRM systems (e.g. Salesforce, HubSpot, or industry-specific software).


• Experience creating reports, dashboards, and analysing business data.


• Excellent communication and training skills, with the ability to explain technical processes clearly to non-technical users.


• Strong attention to detail and a proactive approach to problem solving.


• Experience in the healthcare or audiology sector is a plus, but not essential.

If you're ready to bring your operational expertise, analytical mindset, and passion for continuous improvement to a thriving business, we'd love to hear from you.

Join Amplify Hearing and become part of an organisation committed to innovation, growth, and making a difference. Contact our Talent Team by emailing [e-mail] for any questions about the position.

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