Customer Care Team Leader

TN United Kingdom; Chandler's Ford; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking a Customer Care Team Leader to inspire and lead a dedicated team in delivering exceptional service. This role offers the opportunity to manage a dynamic team, focusing on customer satisfaction and operational efficiency. With a commitment to diversity and inclusion, the company fosters an environment where every team member can thrive. Enjoy a range of benefits including career progression opportunities, structured bonuses, and generous annual leave. Join a forward-thinking company that values its employees and encourages personal growth.

Benefits

Structured bonus scheme

Career progression opportunities

Tickets to shows and sporting events

25 days annual leave plus bank holidays

Wellbeing programs

Health care scheme

Employee Assistance Programme

Discounted home entertainment packages

Paid volunteering days

Death in service benefit

Pension contributions

Qualifications

• Experience in customer service leadership or management.
• Strong focus on customer satisfaction and team development.

Responsibilities

• Lead the team to deliver exceptional customer service.
• Manage escalated queries and ensure policy adherence.
• Oversee department KPIs and collaborate with other teams.

Skills

Customer Service Leadership

Coaching and Development

KPI Management

Conflict Resolution

Team Collaboration

Job description

Customer Care Team Leader, Chandler's Ford

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Client:

Utilita Energy

Location:

Chandler's Ford, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2148873f54bc

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Salary Range: £29,592
Location: Remote / Chandlers Ford
Closing Date: Until Filled
Job Profile: See attached document

Utilita, established in 2003, is the UK's first—and still only—energy company created to help customers use less energy through digital technology. We are pioneers in smart technology, empowering households to manage energy use and waste, benefiting both their wallets and the environment.

Are you an experienced customer service leader or aspiring to manage a team? Join our Contact Centre as a Customer Care Team Leader.

What does this role involve?

Leading your team to deliver exceptional customer service to our prepayment customers. Your responsibilities include:

• Coaching and developing staff
• Overseeing department KPIs and SLAs
• Managing escalated queries
• Ensuring adherence to policies and procedures
• Collaborating with internal departments

Who are we looking for?

A motivated leader who can inspire and develop a team, with a focus on customer satisfaction and business efficiency. You should be approachable, adaptable, empathetic, and a good listener. We value diversity and inclusion, encouraging an environment where everyone can be authentic.

What can we offer you?

Benefits include:

• Structured bonus scheme
• Career progression opportunities
• Tickets to shows and sporting events
• 25 days annual leave plus bank holidays
• Wellbeing programs including access to Unmind App
• Health care scheme
• Employee Assistance Programme
• Discounted home entertainment packages
• Paid volunteering days
• Death in service benefit
• Pension contributions