Customer Care Support

Accora; Orwell; On-site; GBP 18,000 - 24,000; Full time

Job summary

Accora in the United Kingdom is seeking two customer care professionals to join our team. You will handle info enquiries, quotations, order processing and delivery updates to ensure a smooth and positive customer journey from first contact to delivery.

You will work closely with colleagues to resolve issues quickly and professionally. You will excel at problem solving, maintain high service levels, and support aftersales care including handling queries, returns and payments securely, while

Qualifications

• Excellent communication skills and a passion for helping customers.
• Ability to solve problems and respond quickly to enquiries.
• Team-oriented approach with a proactive attitude.

Responsibilities

• Info Enquiries - provide helpful knowledge on products and delivery procedures.
• Quotations - provide quotes quickly after assessment or enquiry.
• Order processing - process orders fast to meet delivery lead times.
• Updating customer - inform customers of delivery dates and provide PODs.
• Aftersales Care - handle queries, issues, and PCI DSS compliant payments.

Skills

Communication skills

Problem solving

Team player

Job description

2 x vacancies to fill! Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive the best experience possible.

The Customer Care team play a key role in the journey:

• Info Enquiries - Provide helpful knowledge on the products and delivery procedures
• Quotations - provide a quote quickly following an assessment or enquiry
• Order processing - process order quickly to ensure delivery lead times are met
• Updating customer - update customer on delivery dates (providing PODs)
• Aftersales Care (tech support/queries) - Deal with any queries or issues quickly and efficiently, to maintain the customer satisfaction we have given previously (Includes taking card payments, requiring operatives to be PCI DSS compliant).