Customer Care Specialist – Service & Resolution

Go Traffic Management Limited; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in the United Kingdom is looking for a Customer Care Advisor to manage customer and client enquiries responsibly. This role involves ensuring excellent customer satisfaction, resolving complaints effectively, and maintaining accurate databases. The ideal candidate will have a customer service background and be IT literate, with experience in the utilities sector being a plus. A full benefits package is offered along with a competitive salary.

Benefits

Competitive salary

Full benefits package

Qualifications

• Experience of working within the Utilities sector is desired but not essential.
• IT and system literate.
• Able to work in an organised manner to meet important deadlines.

Responsibilities

• Ensure highest level of customer service is achieved.
• Manage client and customer operational requirements professionally.
• Maintain and update customer databases thoroughly.
• Resolve customer complaints within given timescales.

Skills

Customer service background

IT and system literate

Organised manner

Job description

A leading service provider in the United Kingdom is looking for a Customer Care Advisor to manage customer and client enquiries responsibly. This role involves ensuring excellent customer satisfaction, resolving complaints effectively, and maintaining accurate databases. The ideal candidate will have a customer service background and be IT literate, with experience in the utilities sector being a plus. A full benefits package is offered along with a competitive salary.