Customer Care Specialist — Reservations & Support

Europcar Group UK Limited; Leicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

On-site parking

Pension and life insurance

Enhanced maternity leave

Discounted car hire rates

EE mobile discounts

Hotel discounts

Cycle2Work

Free annual eye tests

Job summary

Europcar Mobility Group in Leicester is seeking a Customer Care Agent to handle inbound and outbound enquiries across the rental journey, using multiple applications to support reservations and live rentals. You will provide post-rental support, adhere to SLAs, and work with internal and external customers in a fast-paced, service-driven environment.

Working hours: 40 hours per week (Mon-Fri 08:00-18:00, Sat 08:00-13:00).

Qualifications

• Excellent administrative skills and attention to detail.
• Strong communication abilities.
• Proficiency with Microsoft Office and Google packages.
• Ability to work on own initiative and in a team.
• Highly results-driven.

Responsibilities

• Maintain a high quality of Customer Service in line with One objectives.
• Establish and maintain good relationships with internal and external customers.
• Place reservations via phone or email using multiple applications.
• Assist customers during live rentals.
• Provide post-rental support through proactive complaint management.
• Provide technical support where necessary.
• Act as the day-to-day liaison for Customer and Europcar branches.
• Ensure SLAs are exceeded as specified in contracts.
• Ensure policy and rental rate security.
• Report system issues to Team Leader/Line Manager promptly.
• Maintain professional image in the work area.
• Complete other duties as required by Team Leader/Line Manager.

Skills

Administrative skills

Communication

Attention to detail

High quality standards

IT proficiency

Teamwork

Result driven

Tools

Microsoft Office

Google packages

Job description

Europcar Mobility Group in Leicester is seeking a Customer Care Agent to handle inbound and outbound enquiries across the rental journey, using multiple applications to support reservations and live rentals. You will provide post-rental support, adhere to SLAs, and work with internal and external customers in a fast-paced, service-driven environment.

Working hours: 40 hours per week (Mon-Fri 08:00-18:00, Sat 08:00-13:00).