Customer Care Specialist

europcar; Leicester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive Basic Salary

6 weeks holiday

On-site parking

Pension and life insurance

Employee discounts

Job summary

Europcar Mobility Group is seeking a Customer Care Agent at the Leicester Support Centre to manage inbound and outbound enquiries across consumer and corporate customers. You will assist with reservations, provide live rental support, and handle post-rental issues while upholding Europcar policies and standards.

Working hours are 40 per week, Monday to Friday 08:00–18:00 and Saturday 08:00–13:00. The role offers a competitive salary, six weeks of holiday, parking, pension and life insurance, and

Qualifications

• Excellent administrative skills, communication and attention to detail.

Responsibilities

• Maintain high quality customer service supporting reservations and enquiries.
• Build strong relationships with internal and external customers.
• Handle reservations via phone/email using multiple applications.
• Provide post-rental support including complaint handling.
• Ensure compliance with company policies and SLAs.

Skills

Administrative skills

Communication

Attention to detail

IT literacy

Job description

Europcar Mobility Group is seeking a Customer Care Agent at the Leicester Support Centre to manage inbound and outbound enquiries across consumer and corporate customers. You will assist with reservations, provide live rental support, and handle post-rental issues while upholding Europcar policies and standards.

Working hours are 40 per week, Monday to Friday 08:00–18:00 and Saturday 08:00–13:00. The role offers a competitive salary, six weeks of holiday, parking, pension and life insurance, and