Customer Care Specialist - Optics & Patient Experience

ZEISS Group; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Professional development

Training opportunities

Office-based role

Job summary

ZEISS is seeking a Customer Care Advisor for our Birmingham office. You will be the first point of contact for customers, delivering high-quality experiences across telephone, email, live chat and other channels.

The role focuses on prompt query resolution, first-contact resolution where possible, and close collaboration with colleagues to ensure patient customers receive exceptional support. The position emphasizes a proactive, customer-centric approach, strong time management, and the ability

Qualifications

• Experience in a customer service environment.
• Strong communication skills across telephone, email, live chat and written channels.
• Proactive, customer-centric mindset with a focus on continuous improvement.

Responsibilities

• Act as the first point of contact for customers and deliver a high-quality experience.
• Provide excellent customer service and create positive experiences for customers.
• Respond promptly to and resolve customer queries and issues.
• Strive for first-contact resolution wherever possible.
• Communicate professionally with customers via telephone, email, live chat and other channels.
• Collaborate with colleagues within the Customer Care team and across the business to resolve queries.
• Support customers to ensure high levels of satisfaction.
• Adopt a proactive, customer-centric approach to service delivery.
• Manage and prioritise workload to ensure timely handling of queries.
• Utilise Salesforce and Microsoft tools to support day-to-day activities.

Skills

Customer service

Communication

Microsoft Office

Time management

Teamwork

Tools

Salesforce

Microsoft applications

Job description

ZEISS is seeking a Customer Care Advisor for our Birmingham office. You will be the first point of contact for customers, delivering high-quality experiences across telephone, email, live chat and other channels.

The role focuses on prompt query resolution, first-contact resolution where possible, and close collaboration with colleagues to ensure patient customers receive exceptional support. The position emphasizes a proactive, customer-centric approach, strong time management, and the ability