Customer Care Specialist

BMC Appointments Ltd; Peterlee; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Care Specialist for a 12-month FTC in Peterlee. This role is perfect for individuals fluent in French or Norwegian who want to utilize their language skills in a dynamic customer support environment. You will be responsible for resolving customer issues, providing technical support, and identifying process improvements. With a strong emphasis on relationship building and critical thinking, this position offers a unique opportunity to contribute to a growing company while enjoying perks like free parking and private medical insurance. If you're ready to make a difference, apply now!

Benefits

Free parking

Death in service cover

Private Medical Insurance (BUPA)

Health Cash Plan (Medicash)

Salary Sacrifice Pension Scheme

Volunteering days

Qualifications

• Fluent in French or Norwegian, with strong customer support experience.
• Technical work-related background and critical thinking skills.

Responsibilities

• Gather customer support tickets and liaise with customers via phone.
• Resolve service complaints and coordinate site visits.

Skills

Fluent in French

Fluent in Norwegian

Technical aptitude

Critical thinking

Customer support experience

Tools

Smartphones (iOS and Android)

Job description

BMC Recruitment Group are currently recruiting for a Customer Care Specialist for 12 months FTC for their client in Peterlee, Durham.

There is nothing to say this role could progress to a permanent role as this company continues through this period of growth.

Are you frustrated that you are not using your language skills in your current job? You are fluent in French, Norwegian or another European language, but intermediate is also fine?

You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.

Is this you?

• Full time 37 Hours a week
• Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
• Free parking
• 4 x death in service cover
• Private Medical Insurance (BUPA – Individual cover)
• Medicash (Health Cash Plan) – individual + up to 4 children)
• Salary Sacrifice Pension Scheme
• 2 days per year to take part in volunteering activities for a local charity of your choice

Your responsibilities will include:

• Gathering customer support tickets
• Liaise with customers by telephone/Teams to provide information or trouble shooting
• Make outbound calls to facility managers proactively asking questions or offer help/training
• Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
• Identify opportunities to make improvements to business processes, make recommendations and action plans

What we need from you:

• Fluent in French, Norwegian or another European language would be beneficial
• Technical Work-related background is required
• Ability to communicate by telephone in a clear and professional manner
• Strong technical aptitude and critical thinking
• Familiarity with the use of Smartphones using IOS and Android operating systems

It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.

This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please apply now!

If you haven’t got access to your cv right now, send yourself a link to this page and upload it later