Customer Care Specialist

The Electric Car Scheme; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible work policy

Enhanced parental leave

Home office budget of £100

Equity options

Job summary

A pioneering electric vehicle service provider in Greater London is seeking customer service professionals. This role focuses on providing exceptional customer support by resolving inquiries and ensuring a 5-star experience throughout the customer journey. Candidates should have over two years of experience in customer service and possess strong communication and organizational skills. The company offers a hybrid working model, flexible policies, and opportunities for personal and professional growth.

Qualifications

• 2+ years experience in customer service or aftersales role.
• Exceptional written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Phone first mindset and ability to build rapport.
• Phone-first mindset with ability to build rapport and take ownership.

Responsibilities

• Support sales teams and handle customer enquiries.
• Ensure every customer receives a 5* experience.
• Manage customer support enquiries and ticketing system.
• Identify solutions for customer issues promptly.
• Lead customer support enquiries and manage the ticketing system.

Skills

Customer service

Communication skills

Problem-solving

Organizational skills

Hybrid work

Tools

Ticketing system

Job description

We are looking for exceptional customer service professionals to join our team! This opportunity focuses on providing exceptional service, you’ll support sales teams, handle enquiries, and help every customer enjoy a 5-star journey.

As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join!

Key Responsibilities:

• Work closely with a range of stakeholders including customers, leasing companies, and internal teams.
• Identify the right solutions for each customer and ensure these are delivered promptly and effectively.
• All complaints are picked up promptly and you will use your initiative to overcome any hurdles.
• Ensure every customer receives a 5* experience during the lifetime of their lease.
• Help lead our customer support enquiries and the management of our ticketing system.

About you:

• 2+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service.
• Exceptional people skills as well as excellent written and verbal communication skills.
• You thrive in using a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them.
• Excellent organisational skills and attention to detail.
• Phone first mindset, with the ability to build rapport and take ownership.
• Hybrid working with 2 days in the office (Hayes, London)
• Add 1 day holiday per year service + buy / sell up to 5 days each year
• Flexible work policy with options to take into account family care
• Enhanced parental leave
• Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
• £100 home office budget
• Equity options - own a part of the business